2018-09-17

Lead Oracle Applications DBA

Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP, continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Position Summary

Reporting to the Manager DBA Operations, the individual will be fully responsible for of the basic and more complex tasks associated with Oracle Application Management and for all technical matters related to the Oracle Applications databases including upgrades, cloning, monitoring and tuning the operating environment, coordinating/executing all code migrations.

 

Responsibilities

  • Apply Patches and perform implementations, installations and upgrades as required, while working closely with Oracle Support to resolve any issues.
  • Opening, Managing, and Resolving Oracle SRs (Troubleshoot issues raised by users and provide timely resolutions), via a thorough understanding of Oracle Apps technical environment.
  • Carry out critical events SLA management and first response.
  • Full Applications (11i / R12) support, including Installation and Cloning of Applications, as well as System Administration and Troubleshooting, Backups, Refreshes and Non-Production Clones.
  • Troubleshooting issues related to Apache, Applications stack, discoverer and DB.
  • Perform Apps / DB Bounces, Applying Data fixes, Enabling Workflow Mailer Logging, Setting up Debug logs, Gathering Schema Statistics, Running RDAs (Remote Diagnostic Agent), Opatch and AD Utilities, collecting logs and traces & other DB commands.
  • Analyze and document system storage requirements.
  • Configuring, creating new instances for reporting purposes and automating the process of refreshing instances
  • Work in flexible Shifts as demanded by project or task being done.
  • Deal with clients regularly via email and phone.

 

Qualifications

  • 8+ years of strong working experience with Oracle Apps DBA activities, supporting Implementations, Installations, Customizations, Administration and Report Configuration for Oracle E-Business Suite (EBS).
  • The following technologies would be a plus: Weblogic, EBS 12.2.x, SOA, OBIEE, SSO/OID, GRC, Agile.5 + years’ experience with JD Edwards software
  • Experience in Installation, configuration, Tuning Maintenance and Upgrade of Oracle Applications release 11i/ R12.
  • Experience in Patching, Cloning/Backup recovery Both Application and Database
  • Experience in Performance & tuning Database
  • Experience with Enterprise Manager, 10g database
  • Experience in performing release upgrades of Oracle E-Business Suite
  • Experience with Load balancing of application tier, and setting up parallel concurrent processing
  • Responsible for installing/maintaining multiple development and test environments
  • Experience in Offshore environment
  • Experience in RAC implementations, BPEL, Integration a plus.
  • Production working knowledge a must.
  • Experience in Core DBA Applications Sysadmin tasks such as printer configuration, custom top creation, etc.
  • Knowledge on Discoverer and Application Server is an added advantage.
  • Excellent troubleshooting skills on issues related to Apache, Applications stack, discoverer and DB.
  • Good with Backup and restore process using RMAN
  • Strong troubleshooting skills in the EBS environment and with core DB
  • Application DBA experience in Backup and Recovery (RMAN and hot backup) Oracle Real Application Clusters (RAC) and Data Guard setup and configuration Knowledge on Database
  • Candidate must have good analytical and problem solving skills.
  • Excellent Communication skills.
  • Oracle Certified Associate / Oracle Certified Professional a plus.
  • Well versed with Cloning of Multimode and Single nodes Instances with RAC.
  • Well versed with Patching on Single Node, Multimode Instances along with Shared and Distributed Appltop.
  • Must have worked on all flavours of operating system like HP/UX, IBM, Sun Solaris, Linux and Windows.
  • Able to independently work on assignments and interact with diverse teams (unix, network, function/technical users)
  • Must be very good at Trouble shooting and Root Causing issues arising out of day to day production operations

 

Email your resume highlighting your relevant experience to indiacareers@syntax.com– Reference MS-sept1808.

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs.

Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.

 

2018-08-22

Backup Administrator

Syntax is a leader in providing JD Edwards, EBS, and Professional Services as well as Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Position Summary

Reporting to the Manager, Storage and Backup, the Backup Administrator will provide knowledge and experience including on-going support, maintenance, and administration of the Syntax Backup Infrastructure.

Responsibilities

  • Setup, configure and manage backup server/client infrastructure including tape libraries
  • Monitor daily backup activities and reporting required to proactively avoid issues
  • Modify and optimize backup schedules
  • Improve automation and productivity of backups through scripting enhancements
  • Troubleshoot and resolve failed backups
  • Expertise in data restore process (File system, Database & Snapshot)
  • Interface with vendors for escalation of issues
  • Processing of tapes for offsite storage
  • Good skills in performance optimization
  • Solve complex hardware cases and liaise with hardware vendors for support and troubleshooting
  • Advanced troubleshooting skills and identify issue severity, and remediation plans
  • RCA preparation
  • Provide operational support on a 24×7 rotational basis.

Qualifications

  • 3 + years – Oracle Database Backup
  • 3+ years -EMC Data domain administration
  • 5 to 10 years of backup support experience
  • 5 to 10 years – System administration skills on UNIX/Windows
  • Knowledge of tape drives and libraries
  • Extensive Experience in VERITAS NetBackup
  • VMWARE
  • Oracle OVM
  • Flexible to work on any backup tool

 

You must be legally entitled to work in Canada.  We are unable to sponsor at this time.

Email your resume highlighting your relevant experience to careers@syntax.com.  Reference MS-Aug1804

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria. 

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs. Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.

2018-08-20

Senior Systems Engineer

Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP, continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Position Summary

Reporting to the Technical Lead, the Sr. Systems Engineer will be part of a team supporting Oracle OVM /OEL, VMWare/RHEL infrastructure deployed in HP Blade x86 cloud architecture and Solaris 10/11 Sun SPARC platforms.

The individual will be involved in architecting, sizing, and deploying virtual and physical compute environments for mission-critical, global application and database software deployments.

Working with storage and network engineering on provisioning and managing storage and systems software is an integral part of this role.  Individual will be responsible for supporting the compute infrastructure underneath mission critical applications in production, non-production and DR environments.  Individual will support projects, provide design and sizing recommendations and operational support.  Individual will be working closely with the Storage, DBA, Networking, Security and Audit teams.

Opportunities exist to expand the focus of this role to include architecting Data Center compute/cloud deployment strategies and automation.

Responsibilities

  • Works with Systems Administration team to support projects and develop appropriate solutions with technology options as needed.
  • Provides hands on support of Linux environments including OS administration and systems support.
  • Interfaces strongly with Security, Audit, DBA, Networking, and Storage teams.
  • Designs and architect technology solutions to support the environment growth and business needs.
  • Troubleshoot and resolve technical issues and problems, both tactical and strategic.
  • Manages and maintains Oracle OVM, VMWare, OEL and RHEL on x86 platforms.
  • Works with Storage team on EMC VNX, VMAX and XtremIO Storage Infrastructure.
  • Provides formal processes and methods to administer and support critical systems.
  • Performs proactive monitoring, performance resolution and appropriate scaling of systems.
  • Oversee general management and upgrade/patching process for all environments.
  • Manage and implement security practices and controls as needed to insure systems.
  • Provides backup, system recovery and EMC RPA/DR process and procedures.
  • Performing server builds for Linux, Windows in OVM and VMWARE.
  • Performing Server builds for Solaris.
  • Performing OVM upgrades, OVM / HP Blade firmware upgrades, power path upgrades.

Automation:

  • Good scripting knowledge in UNIX environments.
  • Experience in automation of datacenter operations [ server provisioning , storage provisioning and regular server management activities] will add lot of value.

Qualifications

  • Bachelor’s Degree in Computer Science, Engineering or equivalent, Masters’ Degree preferred
  • 8+ years of experience in a Hosting/ASP/Data Center environment
  • Excellent verbal and written communication skills in English
  • Demonstrated knowledge of OVM/OEL deployments on x86 platforms.Experience with Solaris 10/11 on Oracle SPARC and OVM and/or Red Hat Linux on x86 platforms a plus, not required.
  • Experience using EMC Storage Technologies – VMAX, VNX and/or XtremIO a plus, not required.
  • Experience in EMC RPA technologies a plus, not required.
  • Experience in NFS over 10GbE and Fiber Channel storage protocols.
  • Experience using enterprise Backup and Recovery software a plus, including EMC Data Domain and/or Avamar.
  • Understand system and database factors affecting Oracle database and application performance.
  • Demonstrated understanding of networking configuration, performance issues and requirements.
  • Demonstrated skill in shell scripting.
  • Demonstrated good verbal and written communication skills and ability to work in a global team environment.

 

Email your resume highlighting your relevant experience to indiacareers@syntax.com– Reference MS-may1801.

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs.

Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.

2018-06-05

ERP Account Manager (Intermediate)

Syntax is a leader in providing cloud and implementation services for JD Edwards. We are both an Oracle Platinum Partner and an IBM Premier Partner with locations in Canada and the US.

 

Reporting to the Director of Account Management, the ERP Account Manager will be responsible for the following:

  • Manage our client services in a managed service environment
  • Participate in customer governance committees
  • Ensure compliance to contracted services levels
  • Manage contract life-cycle
  • Manage all client escalations to successful resolution
  • Lead weekly customer status meetings and executive conference calls
  • Maintain communication with customer through the escalation process
  • Ensure services being billed are compliant with services contracted
  • Manages all billing related escalations and disputes
  • Perform Financial Management and Demand Management functions
  • Understand client’s business, model and climate
  • Obtain Client Satisfaction Pulse
  • Manage Internal & External Communication
  • Proactively identify customer needs

 

Post Implementation: Project Coordination/ Project management

  • Lead/Coordinate project activities for smaller client projects (Identify key project deliverables; project risks and issues; develop high level schedule)
  • Facilitate meetings to identify project activities
  • Provide information on processes, products, services

Upsell

  • Priority: ECare, Disaster Recovery, Security
  • Identify Opportunities
  • Work with Sales Team
  • Contract Renewals

Strategic Alignment

  • Understand client’s business, model and climate
  • Proactive in identifying customer needs

 Support

  • Ensure Tickets are managed
  • Process working
  • Point of Escalation

 

Qualifications

  • Degree in Management Information Systems, Computer Science degree, or a similar field.
  • Preferred experienced with ERP clients (EBS, Oracle, JDE, Hyperion, or SAP)
  • Preferred Technical knowledge: Use of commercial ERP software product (JDE, Oracle, SAP)
  • Certificate/ experience in project management – Nice to have

You must be legally entitled to work in Canada and/or in the U.S. We are unable to sponsor at this time.

Email your resume highlighting your relevant experience to careers@syntax.com.  Reference MS-201801

 

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria. 

 

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs. Since 1997, Syntax has focused on JD Edwards EnterpriseOne and JD Edwards World while supporting and enhancing its SDM product line. Today, as an Oracle Platinum Partner and IBM Premier Partner, Syntax is a leader in providing cloud and implementation services for JD Edwards. From their multiple offices in Canada and across the U.S., Syntax delivers a leading combination of software, services and cloud solutions to meet the needs of its diverse range of customers. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications.

 

 

2018-06-04

Sr. I Series Technical Analyst

Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP, continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Position Summary 

Reporting to the Lead Infrastructure, the Sr. iSeries technical Analyst is responsible for management, administration, and maintenance of all the IBM i systems within set constraints and reacts appropriately to situations. The Sr. iSeries Technical Analyst is required to utilize industry standard tools to report performance statistics and pinpoint effects of new design elements for application optimization. This person interacts with other groups to accomplish business objectives within procedural policies. 

Responsibilities 

  • Provides overall system administration, support and maintenance of operating system and network connectivity for all iSeries systems;
  • Monitors and respond to hardware and software alarms using appropriate problem determination tools.
  • Monitors enterprise-level Power systems to maintain performance levels within set constraints and react appropriately to situations
  • Troubleshoots errors related to the System i hardware, operating system, data base and third party software
  • Manages installation of IBM i software and CUMs and PTFs.
  • Manages jobs and system messages.
  • Contributes to project activities by supporting system architecture, technical design and implementation.
  • Performs System i disaster recovery activities: plan, documentation, implementation and testing.
  • Performs System i LPARS capacity planning, operating system and resources related tuning and optimisation to ensure maximum system uptime and performance
  • Utilizes performance management tools for IBM i and projects future trending in order to recommend proper upgrade specifications
  • Produces and updates IBM i technical and operations documentations.
  • Performs backup and restore operations
  • Manages system and user security
  • Identifies effects of new product offerings on infrastructure and proposes design ideas
  • Researches latest Power technology developments in order to design, spec, and implement the latest and best available technologies
  • Experience with IBM PSeries Systems is a definite plus
  • Will be required to work afterhours on weekends 

Qualifications 

  • Bachelor’s degree in information systems or comparable experience.
  • 10 or more years of experience administering enterprise-level IBM i Power systems.
  • AS 400 related certifications a plus.
  • Understanding of TCP/IP, Telnet, FTP,
  • Knowledge of high availability solutions (MIMIX, iTera, iCluster, etc.) is required
  • Extensive knowledge in all areas of the System i including:
    iSeries Security, Work Management, Capacity & Performance, Communication, BRMS, CL Programming, LPAR configuration, HMC configuration and utilization.
  • Required experience maintaining infrastructure through patching and troubleshooting
  • Hands-on experience working within an enterprise wide datacenter environment is desired
  • Experience working in a virtualized environment (Partition mobility, AIX, etc)
  • Knowledge of IBM V7000 storage arrays
  • Knowledge of IBM Flex technology
  • Knowledge of VIOS with Virtual storage / Tape Drives
  • Knowledge of Robot System monitoring software.
  • Ability to handle multiple projects and prioritize tasks.
  • Ability to work under minimal supervision
  • Ability to react quickly and appropriately to high pressure/high impact situations and determine the best solution
  • Ability to learn new technologies quickly
  • Ability to take the lead, as appropriate
  • Ability to maintain excellent customer service, internal and external
  • Excellent English communication skills 

Email your resume highlighting your relevant experience to indiacareers@syntax.com – Reference MS-may1804.

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs. 

Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.

JD Edwards CNC Managed Services

Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP, continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Position Summary 

Reporting to the Manager, CNC Managed Services, the JDE CNC, Managed Services is responsible for the installation, upgrade and support of ERP JD Edwards technical foundation, this role will provide day to day support to end-users, Application Programmers and Business Analysts. This position will be responsible for all aspects of troubleshooting, maintenance, system automation and performance optimization. 

Responsibilities 

  • Strong knowledge of networking, TCP/IP and Microsoft Windows Server Systems, Unix Platforms, Linux or AS400
  • Understanding and general skills in the structured query language (SQL)
  • Admin exp with relational databases (SQL Server, Oracle, DB2, etc.)
  • System Administration experience with JD Edwards OneWorld or EnterpriseOne (package builds, security administration, OMW, etc.)
  • Oracle DBA Installation, Configuration, Upgrades and Data Conversion
  • Installation & Upgrade experience with J2EE application servers (Websphere -Application Server, Oracle Application Server or WebLogic Application Server)
  • Installation & Configuration experience with Business Services, Oracle Portal Server, WebSphere Portal Server or WebCenter Portal.
  • Installation and Upgrade experience with JD Edwards EnterpriseOne on Windows, Unix, Linux or AS/400
  • Experience installing/supporting JD Edwards EnterpriseOne Business Services (BSSV)
  • Work as an effective team member in support of the team’s goals
  • Have excellent English communication skills
  • Analytical and problem solving skills 

Qualifications

  • 5 + years’ experience with JD Edwards software
  • Work schedule will be 4 pm to midnight EST, with occasional 24/7 on-call responsibilities.

Email your resume highlighting your relevant experience to indiacareers@syntax.com – Reference MS-may1806.

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs. 

Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.

2017-12-12

ERP Account Manager

Syntax is a leader in providing cloud and implementation services for JD Edwards. We are both an Oracle Platinum Partner and an IBM Premier Partner with locations in Canada and the US.

Reporting to the Director of Account Management, the ERP Account Manager will be responsible for the following:

  • Onboard customers onto a managed service environment
  • Participate in customer governance committees
  • Ensure compliance to contracted services levels
  • Manage contract life-cycle
  • Manage all escalations to successful resolution
  • Lead weekly customer status meetings and executive conference calls
  • Maintain communication with customer through the escalation process
  • Perform Third Party Vendor relationship management
  • Ensure services being billed are compliant with services contracted
  • Manages all billing related escalations and disputes
  • Perform Financial Management and Demand Management functions
  • Understand client’s business, model and climate
  • Obtain Client Satisfaction Pulse
  • Manage Internal & External Communication
  • Identify SWOT
  • Proactively identify customer needs

Post Implementation: Project Coordination/ Project management

  • Lead/Coordinate project activities (Identify key project deliverables; project risks and issues; develop project plan)
  • Facilitate meetings to identify project activities
  • Provide information on processes, products, services
  • Ad Hoc Projects – newsletter, helpdesk software, offsite meetings, etc.

Upsell

  • Priority: ECare, Disaster Recovery, Security
  • Identify Opportunities
  • Work with Sales Team
  • Contract Renewals

Strategic Alignment

  • Understand client’s business, model and climate
  • Proactive in identifying customer needs

Support

  • Ensure Tickets are managed
  • Process working
  • Point of Escalation

Qualifications

  • Degree in Management Information Systems, Computer Science degree, or a similar field.
  • Prefer experienced with ERP clients (EBS, Oracle, JDE, Hyperion, or SAP)
  • Technical knowledge: Use of commercial ERP software product (JDE, Oracle, SAP)
  •  Certificate in project management – Nice to have

Location

  • You must be legally entitled to work in Canada and/or in the U.S. We are unable to sponsor at this time.

Email your resume highlighting your relevant experience to careers@syntax.com.  Reference 9105-6S.

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs. Since 1997, Syntax has focused on JD Edwards EnterpriseOne and JD Edwards World while supporting and enhancing its SDM product line. Today, as an Oracle Platinum Partner and IBM Premier Partner, Syntax is a leader in providing cloud and implementation services for JD Edwards. From their multiple offices in Canada and across the U.S.,  yntax delivers a leading combination of software, services and cloud solutions to meet the needs of its diverse range of customers. Syntax's cloud offerings, including their best in class Enterprise Cloud for ERP continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications.