2018-06-08

ServiceNow Senior Developer and Administrator

Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP, continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Position Summary 

Reporting to the Senior Director, IT enablement, Monitoring and Automation, the ServiceNow Senior Developer and Administrator will be closely involved in the implementation of ServiceNow projects for Syntax Cloud. You would be expected to work independently in each phase of a software development project, and to complete your own responsibilities, especially in relation to guide the evolution of our platform. 

Responsibilities 

  • Lead the rollout of new ServiceNow applications and modules
  • Release management, including troubleshooting and adjustments
  • Program complex service requests in ServiceNow from Syntax Business requirements
  • Reviewing and understanding business requirements, functional and technical specifications
  • Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates
  • Configure, customize, script, and develop the ServiceNow platform
  • Develop Service Catalog items incorporating automation using orchestration
  • IT Configuration Management: Design and implement solutions following established Configuration Management policies and standards; Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained
  • IT Asset Management – Design and implement solutions following established IT Asset Management standards
  • Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas 

Qualifications

  • 5 years’ experience in the implementation of ITIL and ITOM modules within ServiceNow
  • Minimum of 8 years working IT environment.
  • Five years of experience in SaaS software configuration and development using Web Services and Simple Object Access Protocol, XML/RPC.
  • Certified ServiceNow Administrator
  • College degree in Computer Science or equivalent.
  • Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering a minimum of two medium to large-scale ServiceNow implementations and version upgrade
  • Experience with relational databases (e.g. SQL, Oracle)
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
  • Computer science degree; or equivalent work experience within IT at a technical level from an Infrastructure, application and networking platform.
  • ITIL certified
  • Knows Agile concept and methodology 

Canadian Citizens and those authorized to work in Canada are encouraged to apply. We are unable to sponsor at this time.

Email your resume highlighting your relevant experience to careers@syntax.com.  Reference IT-June1801

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs. 

Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.

2018-06-05

ERP Account Manager (Intermediate)

Syntax is a leader in providing cloud and implementation services for JD Edwards. We are both an Oracle Platinum Partner and an IBM Premier Partner with locations in Canada and the US.

 

Reporting to the Director of Account Management, the ERP Account Manager will be responsible for the following:

  • Manage our client services in a managed service environment
  • Participate in customer governance committees
  • Ensure compliance to contracted services levels
  • Manage contract life-cycle
  • Manage all client escalations to successful resolution
  • Lead weekly customer status meetings and executive conference calls
  • Maintain communication with customer through the escalation process
  • Ensure services being billed are compliant with services contracted
  • Manages all billing related escalations and disputes
  • Perform Financial Management and Demand Management functions
  • Understand client’s business, model and climate
  • Obtain Client Satisfaction Pulse
  • Manage Internal & External Communication
  • Proactively identify customer needs

 

Post Implementation: Project Coordination/ Project management

  • Lead/Coordinate project activities for smaller client projects (Identify key project deliverables; project risks and issues; develop high level schedule)
  • Facilitate meetings to identify project activities
  • Provide information on processes, products, services

Upsell

  • Priority: ECare, Disaster Recovery, Security
  • Identify Opportunities
  • Work with Sales Team
  • Contract Renewals

Strategic Alignment

  • Understand client’s business, model and climate
  • Proactive in identifying customer needs

 Support

  • Ensure Tickets are managed
  • Process working
  • Point of Escalation

 

Qualifications

  • Degree in Management Information Systems, Computer Science degree, or a similar field.
  • Preferred experienced with ERP clients (EBS, Oracle, JDE, Hyperion, or SAP)
  • Preferred Technical knowledge: Use of commercial ERP software product (JDE, Oracle, SAP)
  • Certificate/ experience in project management – Nice to have

U.S. Citizens and those authorized to work in Canada and in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Email your resume highlighting your relevant experience to careers@syntax.com.  Reference MS-201801

 

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria. 

 

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs. Since 1997, Syntax has focused on JD Edwards EnterpriseOne and JD Edwards World while supporting and enhancing its SDM product line. Today, as an Oracle Platinum Partner and IBM Premier Partner, Syntax is a leader in providing cloud and implementation services for JD Edwards. From their multiple offices in Canada and across the U.S., Syntax delivers a leading combination of software, services and cloud solutions to meet the needs of its diverse range of customers. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications.

 

 

2018-06-04

Sr. I Series Technical Analyst

Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP, continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Position Summary 

Reporting to the Lead Infrastructure, the Sr. iSeries technical Analyst is responsible for management, administration, and maintenance of all the IBM i systems within set constraints and reacts appropriately to situations. The Sr. iSeries Technical Analyst is required to utilize industry standard tools to report performance statistics and pinpoint effects of new design elements for application optimization. This person interacts with other groups to accomplish business objectives within procedural policies. 

Responsibilities 

  • Provides overall system administration, support and maintenance of operating system and network connectivity for all iSeries systems;
  • Monitors and respond to hardware and software alarms using appropriate problem determination tools.
  • Monitors enterprise-level Power systems to maintain performance levels within set constraints and react appropriately to situations
  • Troubleshoots errors related to the System i hardware, operating system, data base and third party software
  • Manages installation of IBM i software and CUMs and PTFs.
  • Manages jobs and system messages.
  • Contributes to project activities by supporting system architecture, technical design and implementation.
  • Performs System i disaster recovery activities: plan, documentation, implementation and testing.
  • Performs System i LPARS capacity planning, operating system and resources related tuning and optimisation to ensure maximum system uptime and performance
  • Utilizes performance management tools for IBM i and projects future trending in order to recommend proper upgrade specifications
  • Produces and updates IBM i technical and operations documentations.
  • Performs backup and restore operations
  • Manages system and user security
  • Identifies effects of new product offerings on infrastructure and proposes design ideas
  • Researches latest Power technology developments in order to design, spec, and implement the latest and best available technologies
  • Experience with IBM PSeries Systems is a definite plus
  • Will be required to work afterhours on weekends 

Qualifications 

  • Bachelor’s degree in information systems or comparable experience.
  • 10 or more years of experience administering enterprise-level IBM i Power systems.
  • AS 400 related certifications a plus.
  • Understanding of TCP/IP, Telnet, FTP,
  • Knowledge of high availability solutions (MIMIX, iTera, iCluster, etc.) is required
  • Extensive knowledge in all areas of the System i including:
    iSeries Security, Work Management, Capacity & Performance, Communication, BRMS, CL Programming, LPAR configuration, HMC configuration and utilization.
  • Required experience maintaining infrastructure through patching and troubleshooting
  • Hands-on experience working within an enterprise wide datacenter environment is desired
  • Experience working in a virtualized environment (Partition mobility, AIX, etc)
  • Knowledge of IBM V7000 storage arrays
  • Knowledge of IBM Flex technology
  • Knowledge of VIOS with Virtual storage / Tape Drives
  • Knowledge of Robot System monitoring software.
  • Ability to handle multiple projects and prioritize tasks.
  • Ability to work under minimal supervision
  • Ability to react quickly and appropriately to high pressure/high impact situations and determine the best solution
  • Ability to learn new technologies quickly
  • Ability to take the lead, as appropriate
  • Ability to maintain excellent customer service, internal and external
  • Excellent English communication skills 

Email your resume highlighting your relevant experience to indiacareers@syntax.com – Reference MS-may1804.

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs. 

Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.

Senior Systems Engineer

Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP, continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Position Summary 

Reporting to the Technical Lead, the Sr. Systems Engineer will be part of a team supporting Oracle OVM /OEL, VMWare/RHEL infrastructure deployed in HP Blade x86 cloud architecture and Solaris 10/11 Sun SPARC platforms.

The individual will be involved in architecting, sizing, and deploying virtual and physical compute environments for mission-critical, global application and database software deployments.

Working with storage and network engineering on provisioning and managing storage and systems software is an integral part of this role. Individual will be responsible for supporting the compute infrastructure underneath mission critical applications in production, non-production and DR environments. Individual will support projects, provide design and sizing recommendations and operational support. Individual will be working closely with the Storage, DBA, Networking, Security and Audit teams.

Opportunities exist to expand the focus of this role to include architecting Data Center compute/cloud deployment strategies and automation. 

Responsibilities 

  • Works with Systems Administration team to support projects and develop appropriate solutions with technology options as needed.
  • Provides hands on support of Linux environments including OS administration and systems support.
  • Interfaces strongly with Security, Audit, DBA, Networking, and Storage teams.
  • Designs and architect technology solutions to support the environment growth and business needs.
  • Troubleshoot and resolve technical issues and problems, both tactical and strategic.
  • Manages and maintains Oracle OVM, VMWare, OEL and RHEL on x86 platforms.
  • Works with Storage team on EMC VNX, VMAX and XtremIO Storage Infrastructure.
  • Provides formal processes and methods to administer and support critical systems.
  • Performs proactive monitoring, performance resolution and appropriate scaling of systems.
  • Oversee general management and upgrade/patching process for all environments.
  • Manage and implement security practices and controls as needed to insure systems.
  • Provides backup, system recovery and EMC RPA/DR process and procedures.
  • Performing server builds for Linux, Windows in OVM and VMWARE.
  • Performing Server builds for Solaris.
  • Performing OVM upgrades, OVM / HP Blade firmware upgrades, power path upgrades. 

Automation: 

  • Good scripting knowledge in UNIX environments.
  • Experience in automation of datacenter operations [ server provisioning , storage provisioning and regular server management activities] will add lot of value. 

Qualifications 

  • Bachelor’s Degree in Computer Science, Engineering or equivalent, Masters’ Degree preferred
  • 8+ years of experience in a Hosting/ASP/Data Center environment
  • Excellent verbal and written communication skills in English
  • Demonstrated knowledge of OVM/OEL deployments on x86 platforms. Experience with Solaris 10/11 on Oracle SPARC and OVM and/or Red Hat Linux on x86 platforms a plus, not required.
  • Experience using EMC Storage Technologies – VMAX, VNX and/or XtremIO a plus, not required.
  • Experience in EMC RPA technologies a plus, not required.
  • Experience in NFS over 10GbE and Fiber Channel storage protocols.
  • Experience using enterprise Backup and Recovery software a plus, including EMC Data Domain and/or Avamar.
  • Understand system and database factors affecting Oracle database and application performance.
  • Demonstrated understanding of networking configuration, performance issues and requirements.
  • Demonstrated skill in shell scripting.
  • Demonstrated good verbal and written communication skills and ability to work in a global team environment. 

Email your resume highlighting your relevant experience to indiacareers@syntax.com – Reference MS-may1801.

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs. 

Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.

Oracle E-Business Suite DBA

Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP, continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Position Summary

Reporting to the Manager DBA Operations, the Oracle EBS DBA individual will take full responsibility of the basic and more complex tasks associated with Oracle Application Management. 

Responsibilities 

  • Responsible for all technical matters related to the Oracle Applications databases including upgrades, cloning, monitoring and tuning the operating environment, coordinating/executing all code migrations.
  • Apply Patches and perform implementations, installations and upgrades as required, while working closely with Oracle Support to resolve any issues.
  • Opening, Managing, and Resolving Oracle SRs (Troubleshoot issues raised by users and provide timely resolutions), via a thorough understanding of Oracle Apps technical environment.
  • Carry out critical events SLA management and first response.
  • Full Applications (11i / R12) support, including Installation and Cloning of Applications, as well as System Administration and Troubleshooting, Backups, Refreshes and Non-Production Clones.
  • Troubleshooting issues related to Apache, Applications stack, discoverer and DB.
  • Perform Apps / DB Bounces, Applying Data fixes, Enabling Workflow Mailer Logging, Setting up Debug logs, Gathering Schema Statistics, Running RDAs (Remote Diagnostic Agent), Opatch and AD Utilities, collecting logs and traces & other DB commands.
  • Analyze and document system storage requirements.
  • Configuring, creating new instances for reporting purposes and automating the process of refreshing instances
  • Work in flexible Shifts as demanded by project or task being done.
  • Deal with clients regularly via email and phone. 

Qualifications 

5+ years of strong working experience with Oracle Apps DBA activities, supporting Implementations, Installations, Customizations, Administration and Report Configuration for Oracle E-Business Suite (EBS).

The following technologies would be a plus: Weblogic, EBS 12.2.x, SOA, OBIEE, SSO/OID, GRC, Agile.

  • Experience in Installation, configuration, Tuning Maintenance and Upgrade of Oracle Applications release 11i/ R12.
  • Experience in Patching, Cloning/Backup recovery Both Application and Database
  • Experience in Performance & tuning Database
  • Experience with Enterprise Manager, 10g database
  • Experience in performing release upgrades of Oracle E-Business Suite
  • Experience with Load balancing of application tier, and setting up parallel concurrent processing
  • Responsible for installing/maintaining multiple development and test environments
  • Experience in Offshore environment
  • Experience in RAC implementations, BPEL, Integration a plus.
  • Production working knowledge a must.
  • Experience in Core DBA Applications Sysadmin tasks such as printer configuration, custom top creation, etc.
  • Knowledge on Discoverer and Application Server is an added advantage.
  • Excellent troubleshooting skills on issues related to Apache, Applications stack, discoverer and DB.
  • Good with Backup and restore process using RMAN
  • Strong troubleshooting skills in the EBS environment and with core DB
  • Application DBA experience in Backup and Recovery (RMAN and hot backup) Oracle Real Application Clusters (RAC) and Data Guard setup and configuration Knowledge on Database
  • Candidate must have good analytical and problem-solving skills.
  • Excellent Communication skills in English.
  • Oracle Certified Associate / Oracle Certified Professional a plus.
  • Well versed with Cloning of Multimode and Single nodes Instances with RAC.
  • Well versed with Patching on Single Node, Multimode Instances along with Shared and Distributed Appltop.
  • Must have worked on all flavours of operating system like HP/UX, IBM, Sun Solaris, Linux and Windows.
  • Able to independently work on assignments and interact with diverse teams (unix, network, function/technical users)
  • Must be very good at Trouble shooting and Root Causing issues arising out of day to day production operations. 

Email your resume highlighting your relevant experience to indiacareers@syntax.com  Reference MS-may1802.

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs. 

Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.

Network Engineer

Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Position Summary

Reporting to the Technical Lead, the Network Engineer, Managed Services & Infrastructure is responsible for day-to-day provisioning and maintenance operations related with customers’ Network and Security Infrastructure. The primary responsibilities include managing network and security services, providing all aspects of infrastructure monitoring and creating technical documentation. The network analyst will be part of a team providing 24/7/365 support.  After hours and weekend work required on occasion.

Responsibilities  

  • Maintain all aspects of datacenters and customers’ network and security infrastructure. Confidentiality, integrity, availability and scalability – spanning virtual and hybrid platforms.
  • Configure, support and maintain clients’ L2/L3 networks.
  • Configure, support and maintain clients’ security infrastructure, including physical and virtual firewalls and VPN services.
  • Configure, support and maintain datacenter and remote servers connectivity and scalability.
  • Deploy, maintain and support network, security and SLA monitoring systems.
  • Identify, diagnose and resolve network and security related infrastructure problems.
  • Create and maintain up to date documentation for Managed Infrastructure Services including Service definition, design documents, SOP’s, etc.
  • Support Senior Network Analysts and Architect in incident resolution and perform root cause analysis for clients.

 Qualifications

  • Degree in Computer Science or Information Technology or equivalent
  • ITIL Foundation certification is a plus
  • Strong working experience in building and managing L2/L3 networks (Cisco, Juniper, Other).
  • Strong knowledge in IPV4,DHCP, DNS, NAT, ARP, IP Addressing and Sub netting, Spanning Trees, NAT, etc
  • At least five years’ work experience in a networking position responsible for managing network environments.
  • Experience in routing protocols (OSPF, EIGRP, BGP).
  • Familiarity with different interconnect models to external partners and clients (MPLS, Metro Ethernet, DMVPN, etc).
  • Working experience in building and managing high availability network solutions.
  • Good experience in network security solutions (IPSec VPN, firewalls, IPS/IDS, PKI infrastructure).
  • Network and security certifications (Cisco, Juniper, ISC, A+) preferred.
  • Working experience with application delivery controller (F5 Load balancers preferred).
  • Strong working experience with network and security monitoring tools such as wireshark, tcpdump, netcat, netflow, SNMP, etc
  • Experience in building and managing network services in Windows and Linux (email, FTP, web).
  • Working experience with virtual technologies (VMware) and virtual network technologies.

Competencies

  • Strong analytical problem solving, facilitation, and conflict resolution skills.
  • Strong verbal and written communication skills to compile and prepare data into logical reports, briefings, and recommendations for internal and external use.
  • Ability to remain productive within a time-sensitive and fast-paced environment.
  • Excellent prioritization and organization skills with the ability to work independently.
  • Service and detail oriented.
  • Dedicated to providing quality customer support to consistently meet customer expectations by providing exceptional customer service.
  • Strong skills to analyze the existing customer’s environment for managed services solutions development and implementation.
  • Ability to contribute to new products and services development, including repeatable service models and standard provisioning procedures.
  • Excellent knowledge of network management and performance tuning tools.
  • Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing accurate solution.
  • Knowledge of datacenter and enterprise levels network and security equipment.
  • Working knowledge of wireless networking technologies.
  • Strong knowledge of network security, including secure access control systems.
  • Excellent English communication skills

Email your resume highlighting your relevant experience to indiacareers@syntax.com – Reference MS-may1803.

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs. 

Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.

L1 Operations Agent

Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP, continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Position Summary 

Reporting to the Operations Desk Manager- CSI, The ODA1 is responsible for the successful incoming and outbound communications with internal company personnel and external communications with the client, ensuring service requests are completed correctly, assigned and updated in accordance with documented Service Level Agreements. 

Responsibilities 

  • Follow documented procedures for incoming client and company requests.
  • Adhere to the shift schedule to begin each shift promptly and on time.
  • Actively participate in team meetings and provide input and feedback whenever requested.
  • Provide accurate and timely entry of information and reporting data into the company ticketing system.
  • Run and distribute recurring reports at specified intervals without reminder or management intervention.
  • Escalate issues in accordance with the appropriate escalation matrix.
  • Create service requests with minimal to no rework.
  • Direct internal personnel to appropriate resources according to internal/corporate system needs.
  • Answer and respond to all forms of communication within documented Service Level Agreements.
  • Provide company-wide communication when required utilizing existing template methodology.

The ODA1 will ensure all internal (company/corporate) service requests are progressing, escalating internally as required to always work toward resolution. The ability to both document and verbally communicate status of an open service request within the company is an important responsibility that must be a priority for the ODA1.

The ODA1 candidate must have a sincere desire to excel and overachieve in this entry level and dynamic role within Core Services. The opportunity for advancement within the company is tremendous, and Core Services is committed to promotion from within the organization for personnel who continually exceed expectations. 

Qualifications 

  • A Bachelor’s Degree is required. Prior operations desk, service desk or helpdesk experience is highly desirable. Some technical aptitude is optional but experience within the IT field will help the candidate better assimilate into the ODA1 position more quickly.
  • Excellent written and oral English skills and the ability to communicate effectively are absolute requirements. Regular and ongoing communication with company personnel will be required. Individuals with other language skills are encouraged to apply, but a candidate for consideration must be fluent in English first and foremost.
  • Travel is not required; the ODA1 candidate is expected to report into the office on a daily basis in accordance with his/her shift schedule. Weekend and night shifts are requirements of the position based upon the pre-defined shifting necessary to provide 24×7 client support.

Email your resume highlighting your relevant experience to indiacareers@syntax.com – Reference MS-may1805.

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs.

Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.

JD Edwards CNC Managed Services

Syntax is a leader in providing Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP, continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Position Summary 

Reporting to the Manager, CNC Managed Services, the JDE CNC, Managed Services is responsible for the installation, upgrade and support of ERP JD Edwards technical foundation, this role will provide day to day support to end-users, Application Programmers and Business Analysts. This position will be responsible for all aspects of troubleshooting, maintenance, system automation and performance optimization. 

Responsibilities 

  • Strong knowledge of networking, TCP/IP and Microsoft Windows Server Systems, Unix Platforms, Linux or AS400
  • Understanding and general skills in the structured query language (SQL)
  • Admin exp with relational databases (SQL Server, Oracle, DB2, etc.)
  • System Administration experience with JD Edwards OneWorld or EnterpriseOne (package builds, security administration, OMW, etc.)
  • Oracle DBA Installation, Configuration, Upgrades and Data Conversion
  • Installation & Upgrade experience with J2EE application servers (Websphere -Application Server, Oracle Application Server or WebLogic Application Server)
  • Installation & Configuration experience with Business Services, Oracle Portal Server, WebSphere Portal Server or WebCenter Portal.
  • Installation and Upgrade experience with JD Edwards EnterpriseOne on Windows, Unix, Linux or AS/400
  • Experience installing/supporting JD Edwards EnterpriseOne Business Services (BSSV)
  • Work as an effective team member in support of the team’s goals
  • Have excellent English communication skills
  • Analytical and problem solving skills 

Qualifications

  • 5 + years’ experience with JD Edwards software
  • Work schedule will be 4 pm to midnight EST, with occasional 24/7 on-call responsibilities.

Email your resume highlighting your relevant experience to indiacareers@syntax.com – Reference MS-may1806.

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs. 

Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.

JD Edwards Developer

Syntax is a leader in providing JD Edwards, EBS, and Professional Services as well as Cloud and Managed Services to businesses across North America. Syntax’s cloud offerings, including their best in class Enterprise Cloud for ERP continues to grow and accelerate; a unique offering that safely hosts and manages critical business applications. Syntax partners with global IT leaders such as Oracle, IBM and others.

Position Summary: 

Reporting to the Consulting Professional, the JD Edwards Developer will perform development and testing tasks for identified FRICE items and deliver them to the Syntax Project team(s) for final testing. 

Responsibilities:

  • Review provided detailed functional specifications
  • Identify questions within specifications and confirming understanding of requirements, design approach and testing requirements.
  • Participate in a transition meeting (functional consultant, developer and Dev. Lead)
  • Provide estimate to complete at time of initial work assignment and on a regular basis as the work proceeds to the Development Lead/Syntax Project Manager
  • Develop the work product and unit test supply test results to the project team
  • Support for functional testing and deliver program corrections for any deficiencies
  • General Support within approved development budget & scope only
  • Provide daily updates on progress to the Development Lead/Project Manager(s) 

Work Schedule:

This resource will devote their time to complete assignments as per agreed upon delivery dates and adhering to approved functional specifications and budget estimates. Work hours will generally follow a normal local workday, however, there may be cases on a specific project or during certain project activities where working hours will need to be adjusted to match the needs of the customer. There is an expectation that the developer will attend a regular team status call each day from 8.00am-0.00am Eastern time.

Qualifications: 

  • Previous experience working in a team with at least two other developers
  • Experience working with and supporting development for North American customers
  • At least five to ten (5-10) years of experience as a JD Edwards EnterpriseOne developer
  • BI Publisher skills for forms development including UBE creation, templates, emailing, etc.
  • Strong interpersonal communications and written documentation skills
  • Experience with EnterpriseOne 9.x development and interoperability tools.
  • Demonstrated ability to perform surface and basic unit testing with delivery of test results
  • Superior analytical, debugging and problem solving skills
  • C++ language, (BSFN) development experience is preferred
  • Knowledgeable in JD Edwards EnterpriseOne 9.2 development standards
  • Experience with SQL tools and MS SQL Server database is an asset
  • Workflow development and execution is an asset.
  • Experience with WebServices (BSSV) is highly desirable, but not mandatory
  • Excellent English communication skills

 

Email your resume highlighting your relevant experience to indiacareers@syntax.com .  Reference CONS-may1801

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs. 

Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.

Inside Sales Representative

Syntax is an Oracle Platinum partner offering a complete range of business solutions; cloud, managed services, software, hardware, and consulting services for Oracle E-Business Suite, JD Edwards EnterpriseOne and World software. We have offices across the U.S. as well as Canada. If you would like to join our super talented sales team consider the following opportunity:

Position Summary

Reporting to the Manager, Business Development, the Inside Sales Representative will work towards generating new business opportunities by following tested & proven process(s) to prospect into targeted industry/ business accounts. You will use your experience and consultative selling skills to initiate long-standing relationships with prospective customers and executive sponsors. Should conduct high-level conversations with senior executives about their business, their business issues and their operations.

Responsibilities 

  • Research new accounts, identify key players and generate interest in prospective clients through email campaigns, LinkedIn and social networking.
  • Appointment setting through cold calling to prospective clients across North America and generating new opportunities by working closely with Marketing and Field Sales teams.
  • Lead targeted email campaigns and reach key decision makers in target companies.
  • Engage executives in targeted prospect accounts.
  • Ability to articulate solution offerings.
  • Orchestrate discussions with senior execs around their business needs.
  • Assesses competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities.
  • Manage and maintain a strong lead pipeline.
  • Actively update and document your activities in the CRM.
  • Leverage sales enablement tools and CRM to prospect into specific geographic territories and Industry Verticals.

 Qualifications 

  • 5+ years of experience in Inside sales environment preferably in ERP space (Oracle technology stack) with a proven track record
  • Excellent English communication skills 

Email your resume highlighting your relevant experience at indiacareers@syntax.com   Reference SAL-may1801.

NOTE: Unfortunately, we will not be able to reply to applicants who do not meet the above criteria.

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes throughout North America with thousands of customers trusting Syntax with their IT services and ERP needs.

Syntax’s award-winning Private Cloud Solutions for E-Business Suite, JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel deliver what enterprise application stakeholders value the most: superior, reliable performance at competitive, predicable costs.