Finding, training and managing personnel to support business application software users are constant challenges faced by most organizations. Processes are constantly changing, something doesn’t “look right”, enhancements are requested, reports need to be written and personnel can turn over. Responding to all of this can strain your support staff, often limiting their ability to be responsive.
The Syntax Application Managed Support (AMS) provides you with access to a Help Desk to assist with a broad range of application software issues your organization encounters on a daily basis. Experienced JD Edwards personnel will deal with your questions and problems effectively, supported by an automated ticketing and escalation system.
Every organization required a different level of support, based on it’s unique composition of size, staffing and complexity. The AMS program can be tailored to meet your organization’s distinct requirements, and an onboarding process ensures that the Help Desk understands your environment when you call.
These options are designed to meet the volume and complexity of support needs encountered by different organizations. Each provides support for JD Edwards issues that arise on a daily basis, extending your organization’s ability to fully utilize the system and helping to maximize the return on your software investment.
Do you have a report that does not balance? Need help understanding a processing option? The AMS Program also provides, basic “how to” instructions, assistance for troubleshooting application problems and reporting code problems to Oracle, issue tracking and more.
Consulting assistance is also included: Can a new or changed business process be handled by JD Edwards processing options? Is an enhancement required? Need help finding the data to design a new report? Are users encountering difficulties that can be remediated by basic instruction or is training required?
This type of on demand application support can make a big difference for your organization. Contact your Syntax Account Executive for more information.