Posted On: January 13, 2014

Why IT Managed Services should be Part of your Disaster Recovery Plan

IT Managed Services helps you be prepared for the worst

As the pace of global business continues to soar, smart enterprises have learned to expect the unexpected at every corner and adapt accordingly. But what happens when unforeseeable disasters strike your infrastructure? Whether it’s a natural disaster—like an earthquake, a hurricane, or an ice storm— or a man-made disaster— like terrorist attacks, virus attacks, or even simple power failures— having a disaster recovery plan in place is essential to minimize the potential consequences for your business and your customers.

Business continuity is all about keeping your company up and running when everything around it is down and out. It involves planning for both IT and non-IT areas of your business, including what to do about critical facilities, personnel, crisis communication and reputation protection when disaster strikes. A critical component of any business continuity plan is disaster recovery, focusing on how to protect your infrastructure when the worst has happened.

Of course, smart enterprises go about planning for disasters in different ways. Some businesses keep their disaster recovery processes in-house. However, for most SMBs, the cost and effort of building and managing a secondary data center (including the costs for servers, networking equipment, power, space, software, and more) is simply too much for the business to shoulder. Increasingly, enterprises are outsourcing to off-site IT managed services for their disaster recovery needs.

When selecting a disaster recovery IT managed services provider (MSP), it is imperative to first internally assess your needs and determine whether the provider can meet them. You will need to know which data you want to replicate and how often you want to be able to access it. Paying close attention to an MSP’s reliability, their availability, and their ability to effectively serve you will ensure that you’re in good hands when disaster actually hits. A good MSP will have the experience and the technology to be able to recommend the best alternatives for your business and advise you based on your recovery needs to ensure business continuity.

A complete disaster recovery plan will always integrate Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). These are the baseline thresholds for understanding what downtime really means for a company. A good managed services partner will help you assess the maximum amount of system downtime your business can handle (RTO) and the maximum amount of data (RPO) you can stand to lose before recovery becomes critical for business continuity. Your MSP should offer solutions that address various RTO and RPO scenarios in order to ensure that you implement the best disaster recovery plan for your business.

As your managed services partner, Syntax will work with you to properly develop your disaster recovery plan by completing an in-depth initial audit of your technology and help you identify critical applications for replication. The audit team will analyze your current architecture and determine how to assure continuous access to data. They will then, based on your determined RTO and RPO thresholds, design, develop, and implement solutions for your application recovery.

Upon implementation, Syntax’s managed services team will proactively monitor and manage critical components of your IT system to anticipate issues, reduce unplanned downtime and speed up problem resolution. The process fully automated, and invisible to almost everyone in your organization. The reliability of your standby systems will be guaranteed, providing your business continuous system availability minimizing the risk of lost profits and customer attrition rates.

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