EnterpriseCare® Monitoring

EnterpriseCare®, your cost effective, intelligent, and proactive monitoring tool for Oracle ERP.

Today’s ERP Monitoring landscape forms a paradox: Too many ERP monitoring tools provide too little information. The Enterprise monitoring market is flooded with tools that measure server speed, storage usage levels, and network response time. IT Managers might find those metrics useful but, at the end of the day, business stakeholders need answers to questions like:

Can I complete payroll and/or MRP runs before my deadline?
Will my monthly, quarterly or fiscal year-end close complete and financial statements be available on time?
Will customer orders ship on time?

Syntax EnterpriseCare® ERP Monitoring Solutions deliver answers to those questions through a single, solution framework that correlates information from a myriad of data sources, to deliver the actionable information that Oracle JD Edwards and Oracle E-Business Suite users need to proactively resolve issues before they grow into problems.

Syntax has tailored its EnterpriseCare® ERP Monitoring solutions to deliver what users value the most: A cost-effective, scalable monitoring tool that allows you to identify and eliminate performance issues and bottlenecks before they impact your ERP environment.

Typical monitoring suites are good at providing a lot of data, but seldom provide actionable information. Often logs are so lengthy and so complex that even seasoned EPR CNCs struggle to understand them.

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EnterpriseCare® for

Oracle JD Edwards

EnterpriseCare® for

Oracle E-Business Suite

EnterpriseCare® for

Oracle JD Edwards

EnterpriseCare® for

Oracle E-Business Suite

EnterpriseCare®
for JD Edwards

Syntax EnterpriseCare® resolves those issues by delivering actionable insight into your ERP solution via an array of tools.

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Job Monitor

Ensure that you invoice on time and that your finance reports run on time by tracking JD Edwards E1 Batch environment performance based on your criteria. Keep track of the number of jobs you have running, run times, job queuing, critical scheduling and subsystem scheduling to optimize performance.

Log Monitor

Isolate root causes of problematic issues such as infinite loop errors and expedite resolution times with our algorithmic log monitoring. Eliminate the need to manually review text files as you finally conquer your JD Edwards logs.

Data Integrity Monitor

Keep your sales order production schedules on time by catching and resolving invalid items, item branches, branch plants and dates before an interruption can occur.

Virtual User Monitor

Experience system issues and performance as your end user experiences it, by simulating logins via user type, user action, and user location.

Reservation Monitor

Detect and eliminate stale JD Edwards records before they can consume storage unnecessarily and/or impact performance.

Database Monitor

Detect and eliminate bottlenecks by monitoring all database logs, backups and blocking regardless of whether you’re running JD Edwards on DB2, Oracle or SQL.

Technical Purge Monitor

Optimize storage on disk by purging unnecessary batch tables and print queues, workflows, logs and temporary folders, orphan security records and user overrides, scheduler packages and security histories.

Monthly Report Monitor

Prepare proactively for your next CNC audit by keeping your environment in compliance with best practices as you identify and eliminate orphan objects and close unused projects. This monitoring tool will also help accurately align your licensing costs according to the real size of your user base.

Auto Updater Monitor

Keep all JD Edwards modules and files up to date by automatically running nightly service updates and checking for updates twice a week. Track your updates via a master log.

END YOUR ELIMINATING UNPLANNED ORACLE SYSTEM OUTAGES

As an Oracle Platinum Partner, Syntax has several decades of experience in helping clients manage their Oracle E-Business Suite and JD Edwards licensing. Contact us today to start simplifying Oracle licensing.

Talk to an EnterpriseCare® expert today.

EnterpriseCare® for
Oracle E-Business Suite

Over a 25-year period, Syntax has designed and deployed its EnterpriseCare® ERP Monitoring for Oracle E-Business Suite by integrating over 260 custom-monitors on Nagios’ open source framework.

Our custom Oracle EBS Monitors protect mission critical areas such as security, Oracle EBS and other ERP workflows, Oracle Database, Oracle Middleware and Oracle SOA. Syntax’s monitoring solution also penetrates deep into your Oracle E-Business Suite implementation, detecting poorly architected SQL and PL/SQL statements, reviewing functional configurations, Top I/O, ensuring batch jobs execute quickly and even resolving blocking locks.

Syntax EnterpriseCare®:
Proactive Automation Replaces a Static Alert

All conventional enterprise monitoring tools pretty much work the same way: the monitor gathers data from your network, operating system, database and applications, and after certain thresholds are passed, an alert is generated and then is routed to someone in the IT department who is tasked with identifying the root cause of the issue and then finding a remedy.

With Syntax EnterpriseCare® Monitoring for Oracle E-Business Suite, an alert is only the beginning.

An alert from Syntax EnterpriseCare® triggers a series of events:

  • First, the system automatically creates a service request.
  • Second, the system suggests a solution based on the nature of the problem.
  • Third, the system assigns an appropriately-skilled expert to the service request. In many cases, the system automatically executes predefined fixes.

Business stakeholders typically don’t focus on issues like mal_formed SQL_IDs, troublesome standard and custom SQL code, PL/SQL Bottlenecks, or verifying that a Concurrent Program is running, but left unattended problems tied to any one of these issues can seriously disrupt operations.

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Syntax Custom ERP Monitoring Solutions have been refined and tailored not only to identify issues, but to remediate them long before a business disruption can occur.

The graphic above depicts the seamless, proactive detection and resolution of an Oracle Database /bdump Directory issue by our Custom Monitoring Solution. The monitor tracks usage and storage levels in the /bdump directory, and at 12:40 storage usage levels exceeded normal parameters, within six minutes a service request was created, including the instance, the directory impacted and suggestions on extending the file system. As a result, within four minutes the file system had been extended, and the service request was closed.

Learn How You Can Start Improving things with EnterpriseCare® Today

Take the first step to proactively optimizing your Oracle JD Edwards or Oracle E-Business Suite of applications today. Click here to download our EnterpriseCare® data sheet and/or contact Syntax today for a no cost analysis of how EnterpriseCare® can help you today.