SaaS Faq

What are the benefits of a SaaS solution?

With SaaS, software, applications and all of the associated data are hosted remotely by Syntax on a subscription basis, translating into the following key benefits for your business:

  • Reduced Costs and Investment Protection
  • Faster Implementation
  • No Infrastructure
  • Access to Most Current Technology and Upgrades
  • Backup and Data Recovery
  • Focused IT for Business
  • Mobile and Accessible via the Internet
  • Scalable and Customizable
What is the SaaS cost structure?

A Software as a Service agreement is subscription-based, structured on a monthly cost-per-user basis. SaaS provides an alternative to making a large capital investment in owning and operating your own software, hardware and infrastructure.

Each SaaS solution is unique and customized to the needs of your business. Costs are determined by the number of users on the system. The cost per user is made up of the following components:

  1. The specific software functionality that is licensed
  2. Technology requirements (servers, storage, OS license, DB license, networking and datacenter infrastructure).
  3. Support needs (technical support for your usage of the data center, OS, database, server, storage, and network).
What are the monthly fees?

Fees vary based on your needs. For as low as $250 per user/month, Syntax's JD Edwards SaaS offering includes:

  • Fully Hosted Solution in the Cloud
  • Managed Services (Infrastructure + CNC)
  • Implementation Services Including
    • Technical Consulting
    • Application Consulting
    • Development
    • Project Management
  • JD Edwards SaaS Software Licenses
  • Technical Support
How much does it cost to add new users?

As your company expands, your needs are bound to increase. The on-demand scalability of a SaaS license model is designed to quickly accommodate the growth of your company. The cost of adding new users could be as low as $40 per user/month.

We already use the JD Edwards ERP system. Can SaaS help us?

Yes. SaaS is the most economical way to take your business to the next level with the implementation of Oracle JD Edwards ERP software. For many companies, spending capital on the technologies required to run their business limits their ability to stay current and be competitive. The traditional application delivery model has many components that are expensive, complex and require several full time resources to maintain.

We are currently a JD Edwards customer off maintenance. Can SaaS help us?

Absolutely. If your company has been off of maintenance for more than 2 years, you have the option to relicense your JD Edwards software as if you were a new customer. There can be many benefits.

SaaS is the most cost-effective way for you to relicense your software and get the benefit of an upgrade – and get back on support. By signing up for SaaS with Syntax, you are effectively renting your software, and earning all the benefits of the upgraded software and Syntax's expert JD Edwards support.

Off-maintenance customers wishing to maintain a perpetual license model would be subject to backdated maintenance charges and new support contracts, in addition to the cost of an upgrade. Rather than committing to this big capital expenditure at once, SaaS allows you to budget a fixed monthly amount and run the same software as you would in a traditional application delivery model, fully hosted and supported by Syntax.

What is the difference between the SaaS JDE solution and the regular JDE solution?

Technically and functionally, there is no difference. The full power of any JD Edwards application is available with either solution, without restriction. The user experience is the same.

The only difference is that SaaS is a subscription-based model vs. an owned solution, which is a purchase model. It's like leasing a car vs. buying one. Sometimes a lease can be cleaner and easier.

How can I make sure I don't exceed my SaaS budget?

Syntax has the JD Edwards expertise to help you formulate the best SaaS plan based on your business's needs and growth projections. The attribution of all costs is completely transparent. This will ensure your monthly fees are always as expected. Since SaaS is perfectly scalable, if your company's growth rate exceeds expectations, (GREAT NEWS!) and additional users, storage, or other data needs are required, we can adjust the SaaS agreement to account for those needs in a cost-effective manner.

Do I need to buy hardware?

You do not need to buy any hardware with SaaS. That's one of the benefits of the license model. You'll get access to the latest equipment like robust, redundant, and high availability servers in a private cloud environment. SaaS allows you to leverage strong and secure system architecture and pay only for what you use. You get all the benefits of the latest technology without the high cost.

Do I need to have a senior IT person or an IT team internally to manage a SaaS program?

Your SaaS solution is 100% supported. There is no need to hire a technology genius or IT team. You will of course need someone to administer the use of the system, but no investment in technology resources is required.

How is Syntax's SaaS offering different from other SaaS solutions of your competitors?

Syntax's JD Edwards SaaS offering utilizes Oracle Accelerate and the SyntaxExpress Accelerate Implementation Methodology to provide SaaS customers with a rapid start up without sacrificing any of the powerful functionality and flexibility of JD Edwards EnterpriseOne. Syntax is one of only a few companies in North America certified by Oracle to offer the SaaS model for JD Edwards. The rest of our competitors are simply not qualified or trusted by Oracle to sell the JD Edwards SaaS solution.

Why should I trust Syntax with my IT services?

The Syntax enterprise cloud for JD Edwards is the fastest, most reliable cloud specifically engineered for JD Edwards, by JD Edwards subject matter experts. The key benefits include:

  • Investment Protection – Highly Available System Architecture
  • Subscription-based license model (JDE SaaS)
  • On-demand scalability
  • 24x7 support
  • Risk Mitigation – Employee Attrition, Inferior technology, IT Budget Overrun

Syntax is an Oracle Platinum Partner and an IBM Premier Business partner with a 40-year history providing technology solutions to businesses of all sizes. We deliver the best combination of hardware, software, cloud & hosting solutions to meet the needs of our customers.

Over 250 Oracle JD Edwards customers have trusted us to help them get the most value out of their ERP software on an ongoing basis.

Our growing cloud and managed services division is led by our team of IT experts who excel at developing comprehensive solutions to make our clients' businesses more efficient and more productive.

We're a small company with little capital. Is SaaS for us?

Yes, because SaaS is subscription-based. Your business does not need to hire, train, and staff an entire IT department. Your company does not need to build or support a data center. Those are significant up-front expenses you'll avoid while running the ERP software you need to succeed.

You can even roll your implementation charges into the monthly costs per user for a true zero-capital solution.

We're a large organization in need of rapid deployment on a global scale. Is SaaS for us?

The "on-demand" scalability of the SaaS license model is quick to activate. New functionality and users can be turned on as needed to accommodate local and multi-national expansion. Like flipping a switch – we remove the complexity and long lead-time from any deployment project.

We're a large organization with concerns about divesting and severance. Is the SaaS model a good fit?

The SaaS license model provides the cleanest approach to severance from an IT perspective. The transfer of ownership is seamless. Software licenses are assignable and there are no components to rip out of a physical data center. There's no need to extract users and their data from any system.

Will SaaS allow us to downsize our existing IT resources?

Without the need to maintain a data center and server infrastructure, your IT team can focus on more mission critical assignments. You can put your IT department to work on more strategic initiatives that can help grow your business, instead of maintaining your network and data center environments. If downsizing is your objective, a SaaS solution is a viable option.

How can I make sure the SaaS is custom built for MY business?

Every SaaS solution is customized for your business. By working with Syntax you'll get access to North America's foremost JD Edwards experts to help define and implement the right software with the necessary modifications you need to get the most of your ERP system. We specialize in customizing software for our clients and we've succeeded repeatedly in deploying the perfect solution for clients in many different industries.

Is my data portable with SaaS?

Yes. You can extract your company data out of the Syntax SaaS license. It's no different from owning the software or hosting your data on premise.

OK, I'm sold. What's next?

You can start by contacting your local Syntax Account Executive or the Syntax marketing department (marketing@syntax.com).

Syntax operates throughout North America with offices in Boston, New York, Montreal and Toronto. We can also be reached at 1(877) 968-2948 ext. 446.