Cloud Technology

What You Should Expect to See at the 2019 SAP SAPPHIRE NOW & ASUG Annual Conference

With almost 1,000 sessions at SAP SAPPHIRE NOW and ASUG National Conference 2019, how do you know which ones will give you the most value for your limited time? Here are the sessions that you don’t want to miss, along with the top three trends we expect will dominate this year’s event.

Are you ready?

The SAP SAPPHIRE NOW and Americas’ SAP Users’ Group (ASUG) national conference is taking place from Tuesday, May 7 to Thursday, May 9, 2019 in Orlando, Florida.

The SAP and ASUG event will highlight the year’s most important technology trends. As an attendee, you will connect with other ASUG members, discover how to drive more value from your SAP investments, get a first look at emerging technologies, and learn about changes that will impact your IT environment.

According to the event’s website, “Changes in the economy, society, and the environment are occurring at great speed and affecting every company, creating new business challenges and opportunities across all departments.” This year’s conference promises to provide you with strategies to address these challenges head on so that your enterprise can thrive in today’s rapidly changing, global market.

And did we mention that you can also experience a private concert with the legendary Lady Gaga?

Is Your Enterprise Prepared for the Future?

It’s no longer enough for you to have a great product. To succeed, you also need great people, a great culture, and a great customer experience.

For these reasons, SAP and ASUG have arranged its show floor into five core neighborhoods – Innovative Business, Applied Intelligence, Optimized Resources, Delighted Customers, and Engaged Workforce. Each neighborhood will feature related sessions, customer stories, expert meetings, and product demos.

Here’s a deeper look into three trends that will impact all of these areas and take center stage at SAPPHIRE NOW 2019:

1. Improving the Customer Experience

In the past year, SAP has acquired a number of technologies including Contextor, Qualtrics, Coresystems, CallidusCloud, and SAP Conversational AI. These acquisitions show that SAP is no longer just about an enterprise’s digital core.

SAP now offers holistic, end-to-end services to help you understand your customers’ buying habits and anticipate their needs. With its new acquisitions, SAP is placing its bets on the customer experience.

For example, Qualtrics can give you deeper insights about your customers so that you can deliver better products and experiences. SAP is also revamping their customer relationship management platform, C/4HANA, to compete with Salesforce and help you strengthen your relationships with customers. SAP will likely make some major announcements about C/4HANA and its other customer experience platforms at this year’s event.

Recommended Sessions

End-to-End Service Management Across SAP C/4HANA and SAP S/4HANA: A Comprehensive Service Solution Portfolio Overview (ASUG84430)
ASUG Presentation (40 min)
Wed 01:00 p.m. – 01:40 p.m.
Learn about the expanded SAP Service Cloud solution, which includes features in the area of chatbots, field service, scripting, surveys, and the many innovations that leverage artificial intelligence and machine learning. Understand how the SAP C/4HANA suite and SAP S/4HANA enable end-to-end service and what this means for existing customers who are using the SAP Customer Relationship Management application, the SAP Cloud for Customer solution, and SAP ERP and customer service functionality.

Cintas’ Year One in the Cloud: People, Process, and Partnership (ASUG83565)
ASUG Presentation (40 min)
Wed 11:00 a.m. – 11:40 a.m.
Hear about navigating the first year in a cloud solution with regards to people, process, and partnership. The transition went from a fully outsourced on-premise solution to SAP SuccessFactors solutions in a 12-month big bang project. Year one was full of changes, challenges, and successes for Cintas Corporation.

2. Focus on Social Responsibility

SAP technology does more than just help you drive profits, be more efficient, and lower costs. The tech giant now takes a holistic view of the enterprise that puts people – from your customers to employees to community – at the center of everything that you do.

For example, SAP’s HR solutions can help you identify talent and promote diversity. These solutions can also decrease turnover and allow you to give employees a better experience. SAP believes that when you put your people first, you will achieve more of your business goals.

SAP is also stressing the importance of social responsibility. Many enterprises allow employees to take one day off each year to volunteer for an organization of their choosing. While this helps the community, it is only the beginning. SAP is encouraging enterprises to solve today’s biggest global challenges and is creating the technology that makes this possible. The enterprises that take the lead with these challenges will not only make the world a better place but will find new opportunities and gain an edge.

Recommended Sessions

A New Approach to a Successful Digital HR Transformation (ASUG82285)
ASUG Presentation (40 min)
Wed 01:00 p.m. – 01:40 p.m.
Successful digital transformation can be difficult. Puget Sound Energy has developed a three-pronged strategy for success: alignment at the top, agility in the middle, and mobilization at the front line. Hear how the company used technology and business processes to enable organizational and people benefits.

City of San Diego: The Road Forward to Successful Asset Management Using SAP Solutions (ASUG82634)
ASUG Presentation (40 min)
Thu 12:00 p.m. – 12:40 p.m.
Join the city of San Diego to learn how it implemented a suite of enterprise asset management solutions from SAP. Hear how SAP provides leadership, tools, and information to help the city make decisions that safeguard public funds and contribute to a higher quality of life in the region.

3. Building a Comprehensive Cloud Strategy

If you want to build deeper relationships with your customers and employees, you need a comprehensive cloud strategy. Harnessing the power of the cloud makes your enterprise more agile so that you can quickly pivot and seize new opportunities. Cloud data also gives you a 360° view of your customers and employees. Armed with this data, you can improve your operations, products, and services.

At SAPPHIRE NOW 2019, you will discover how technologies such as S/4HANA, machine learning, AI, and IoT can help you deliver an amazing experience. For example, you can get pointers on how to manage a complex S/4HANA migration with minimal downtime and disruption. You can also learn best practices that will help you achieve rapid ROI in the cloud – whether you want to innovate, drive more value from your data, optimize your resources, delight customers, or engage your workforce.

Recommended Sessions

How to Optimize Your Hybrid and Multi-Clouds (Hint: Start with a Strategy) (E86812)
Small Theater Presentation (20 min)
Wed 12:00 p.m. – 12:20 p.m.
Services and Support Pavilion, SE734
IT organizations now have two-thirds of their apps and infrastructure hosted off premises. A recent Syntax and IDG survey shows organizations are not getting the value they want from cloud deployments. Discover how a partner can ensure you obtain the benefits of the cloud and don’t lose sight of why you adopted cloud in the first place.

Dole’s Successful Journey to SAP S/4HANA and Beyond: Benefits Reaped Aligning with SAP Product Strategy (ASUG83208)
ASUG Presentation (40 min)
Wed 03:00 p.m. – 03:40 p.m.
Hear about the transformation of Dole Food Company Inc. from running legacy software to becoming an intelligent enterprise. Products implemented at Dole include SAP S/4HANA, SAP Ariba solutions, SAP Integrated Business Planning, SAP Trade Promotion Management, SAP Cloud for Customer, SAP Fiori apps, SAP Process Integration, and SAP Process Orchestration. We discuss the IT road map and alignment with SAP product strategy.

Meet us at SAP Sapphire Now 2019

Are you going to SAP SAPPHIRE NOW 2019?

Before you arrive at the conference, schedule a one-to-one meeting with a SAP expert at our Knowledge Bar at booth #1940. Our experts can answer your questions and help you get the most value from your SAP investment.

And don’t miss the hottest party in town for influencers and decision makers in the IT and SAP community. It’s time to register to attend our party on Wednesday, May 8. Treat yourself to some great networking and a whole lot of fun at this dueling piano bar!


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