BI MANAGED SERVICES

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When it comes to support of Oracle BI (OBIEE) enterprise platforms, like Benjamin Franklin, we believe that “an ounce of prevention is worth a pound of cure”. Syntax Oracle BI managed services provide proactive monitoring and systems management, staffed by a team of Oracle BI industry-recognized professionals. Our tiered help desk support and escalation provide SLA-based guaranteed response times and targeted issue resolution windows. More importantly, we take a kaizen continuous improvement approach to your enterprise BI system to proactively prevent issues from ever occurring.

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Why BI Managed Services from Syntax

  • Log file server analysis and maintenance & threshold-based server performance monitoring with alerting
  • Real-Time Views of CPU, RAM, I/O, disk usage and server load metrics to ensure system stability
  • Oracle Critical Security Upgrade patching and compliance ensures your OBIEE system is secure
  • Usage Tracking model provides better insight to consumption and performance dashboards, making sure the BI environment runs optimally

Flexible Customized Support

  • One size does not fit all when it comes to BI Support
  • Multiple support options available
  • No Lock-In Clause

BI MANAGED SERVICES FAQ

All members of our BI Managed Services team are 100% on shore, the majority of which are located in Atlanta, GA. All members have been working with BI, ETL and DW technologies for at least 8 years; most for many more.

Absolutely. Your plan with Syntax can be tailored to take care of typical extensions and enhancements to all areas of your BI environment: from DW, ETL, BI metadata (RPD) to front end dashboards/analytics.

100% of our resources are US-based. We have no plans to use offshore resources.

Yes, just call our number 24 hours a day, 7 days a week
Toll Free: 1-877-968-2948 – Option 2
support@syntax.com

In addition to the traditional BI Managed Services plans, we have plans designed specifically to customers who already have a BI Administrator. We work side-by-side with your resource and provide coverage during vacation, time-off, and after-hours.

We offer multiple ways to get access to our support team. You can get in touch with service desk:

24 hours a day, 7 days a week
Toll Free: 1-877-968-2948 – Option 2
support@syntax.com

Yes, in addition to our OBIEE / OBIFS certified consultants, our team also has ETL experts that have built and designed data warehouse solutions from scratch, and know what it takes to properly maintain and optimize them moving forward.

Our services are complementary and do not replace Oracle Support. We do not, will not, and cannot provide Oracle updates to our clients.

We have two key differentiators in our approach to take technical support to unprecedented levels:

  • We have a relentless continuous improvement methodology where we work on your entire system to improve performance and reliability, identify all issues, and resolve all errors.
  • Our industry differentiator is EnterpriseCare: our state-of-the-art automated monitoring and alerting tool, which allows us to spend more time resolving issues instead of chasing them.

In addition to our BI Managed Services, we also have the best resources in the industry capable of upgrading your existing Oracle BI release to the newest version.

Start Simplifying the Cost and Complexity of your BI Managed Services

Take the first step towards simplifying the cost and complexity of managing and supporting IT Infrastructure. Contact Syntax today.

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