ORACLE BI AND HYPERION EPM

DEEP ORACLE BI EXPERIENCE

Syntax Services for OBIEE

Your organization has a long history with Oracle Business Intelligence Enterprise Edition (OBIEE) and how it informs business decisions. Now, if you just had the additional support you need to effectively manage, enhance and troubleshoot Oracle BI day-to-day. The Oracle Platinum Certified team at Syntax has deep roots in OBIEE, 50+ years to be exact, and we’re here to turn that BI expertise into your success.

ORACLE HYPERION EPM

Syntax Has Your Back

As an Oracle Hyperion Enterprise Performance Management (EPM) customer, you look for specialized knowledge of the Hyperion EPM landscape to support operational and financial planning. Oracle Platinum Partner Syntax stands at the ready, bringing the expertise you need and the flexibility you value to get the job done.

DATA WAREHOUSE | ETL

Prebuilt Extracts for JDE

JD Edwards customers need analytics across all various areas of their business, and there is no need to reinvent the wheel. Leveraging either Talend or Oracle Data Integrator, Syntax has extracts ready to go across all database platforms, and all versions of JD Edwards, saving both huge amounts of time and money. Got 3rd party applications that you need to integrate analytics across? Our seasoned consultants and data architects have you covered there too, ensuring you data is structured properly and efficiently, providing a true 360-degree view of the business.

CONSULTING | MANAGED SERVICES

OBIEE and Hyperion EPM Support to Match Myriad Needs

Project-Based Consulting – Upgrades, extensions to the data warehouse, adding new metrics and attributes to existing metadata
Managed Services – Monthly support agreements to augment internal staff – troubleshooting errors, applying patches, keeping the system running optimally, maintaining data warehouse
Health Check Assessments | Best Practices Audits

BY THE NUMBERS

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U.S. ONSHORE, ORACLE-CERTIFIED TEAM
24×7×
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SERVER MONITORING

OBIEE AND HYPERION EPM FAQs

All members of our BI Managed Services team are 100% on shore, the majority of which are located in Atlanta, GA. All members have been working with BI, ETL and DW technologies for at least 8 years; most for many more.

Absolutely. Your plan with Syntax can be tailored to take care of typical extensions and enhancements to all areas of your BI environment: from DW, ETL, BI metadata (RPD) to front end dashboards/analytics.

No, just provide us 30 days cancellation notice to terminate the agreement.

We have two key differentiators in our approach to take technical support to unprecedented levels:

  • We have a relentless continuous improvement methodology where we work on your entire system to improve performance and reliability, identify all issues, and resolve all errors.
  • Our industry differentiator is EnterpriseCare: our state-of-the-art automated monitoring and alerting tool, which allows us to spend more time resolving issues instead of chasing them.

In addition to our BI Managed Services, we also have the best resources in the industry capable of upgrading your existing Oracle BI release to the newest version.

We offer multiple ways to get access to our support team. You can get in touch with service desk:

24 hours a day, 7 days a week
Toll Free: 1-877-968-2948 – Option 2
support@syntax.com

Yes, in addition to our OBIEE / OBIFS certified consultants, our team also has ETL experts that have built and designed data warehouse solutions from scratch, and know what it takes to properly maintain and optimize them moving forward.

Our services are complementary and do not replace Oracle Support. We do not, will not, and cannot provide Oracle updates to our clients.

100% of our resources are US-based. We have no plans to use offshore resources.

Yes, just call our 24×7 number (1-877-968-2948) to automatically open a ticket with us after-hours.

In addition to the traditional BI Managed Services plans, we have plans designed specifically to customers who already have a BI Administrator. We work side-by-side with your resource and provide coverage during vacation, time-off, and after-hours.

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