SOLUTIONS

Oracle EBS Managed Services

Syntax Application Managed Services & Support For Oracle E-Business Suite.

On-Demand Application Support for Oracle ERP

Recruiting and training staff, managing daily operations and retaining maximum performance from your Oracle ERP are challenges all organizations face.

The difficulty of striking the right balance between providing business users the support they need, with both speed and cost-efficiency adds an additional layer of complexity to ERP management. Consequently, many organizations using Oracle E-Business Suite find themselves understaffed and under skilled.

The Syntax Oracle AMS team resolves this challenge by providing you with on-demand, remote access to the experts you need to maintain your Oracle E-Business Suite applications.

45+

Years of Experience

150+

Private Cloud Customers

650+

Oracle ERP Customers

98%

Client Retention

3 Tangible Benefits

Partnering with Syntax for Oracle AMS provides 3 immediate benefits

1. Cut total cost of Oracle ERP Ownership by 20% or more

Oracle ERP subject matter experts are difficult to find, expensive to hire and challenging to retain. Syntax’s AMS team relieves these headaches by giving you access to the Oracle skillsets you need, when you need them, at a pricing model tailored to match your business requirements.

Clients who partner with Syntax for AMS typically see their total cost of ownership (TCO) drop by 20% or more.

2. Improve support and responsiveness to the business users

Providing consistent and timely support for applications such as Oracle EBS Order Management, or Oracle EBS Advanced Supply Chain is a challenge for organizations who don’t have the budget to staff multiple full-time employees skilled in each of those competencies.

Syntax’s AMS team removes that pain point by providing on-demand access to a team of certified Oracle EBS Subject Matter Experts who are dedicated to supporting customer environments.

3. Refocus staff on strategic objectives and projects

If staffing costs typically constitute the largest line-item of most corporate IT budgets, doesn’t it make sense that these experts’ efforts should be focused on creating value for your business? Too often, full-time Oracle ERP specialists are forced to spend their time on routine tasks, end user questions, and daily operational support which, while essential, provide little additional value to your Oracle solutions and take away from key initiatives and enhancements.

Partnering with Syntax’s AMS team frees internal staff from the day-to-day maintenance and support of your Oracle ERP applications, allowing your team to focus on strategic projects that directly advance your business goals.

Syntax AMS Methodology and Configurable Service Delivery

Syntax’s AMS team begins every engagement by gathering information to build a comprehensive customer profile, detailing your functional system setup, business requirements, and operational schedules. We analyze available documentation, along with a system configuration review, to build a complete portfolio of your business and system processes.

In addition, we build relationships with members of client staff, both IT and power users, to ensure the Syntax AMS team serves as an extension of your internal team. Finally, we meet regularly with our clients to identify tasks and business needs, and prioritize requests, with the goal of burning down your existing support backlog and finding new ways to add value. We can even conduct remote training on specific features or procedures within your Oracle ERP system.

Simplify EBS Maintenance and Management

Syntax’s AMS team simplifies the end-to-end maintenance and management of your Oracle E-Business Suite.

The Syntax AMS team will also tailor Oracle EBS enhancement strategies that are right for you and ensure you remain “code current.”

Most importantly, our AMS team acts as a true partner as we work with you to consistently review your workflows, setups/configurations and customizations looking for ways to either enhance performance or improve efficiency through automation. We also actively work to identify areas where we can train your Oracle EBS user base to better use functionality, just as we work to help you identify new functionality that can help improve business processes.

Infrastructure Managed Services

There are three key questions to ask yourself when you are assessing the need for managed services for IT infrastructure.

  • Is your IT infrastructure team focused on strategic initiatives, or does it spend most of its time answering helpdesk calls and remediating troublesome hardware issues?
  • Have sudden departures of key staffers left you struggling to keep mission-critical components of your IT infrastructure up and running?
  • Are you forced to devote shrinking capital budgets on aging hardware simply to meet minimum availability and performance requirements?

The Syntax Infrastructure Managed Services team resolves these issues by relieving you of the day-to-day burdens of managing your IT infrastructure. Whether you host your hardware in house or collocate in a third-party data center, Syntax simplifies the complexity and reduces the cost of managing and maintaining your IT infrastructure such as servers, network, backup, and storage technologies.

As part of our Infrastructure Managed Services offering, our team of experienced consultants fully supports your operating system whether you rely on Windows, Unix, OS/400 or Linux.

Benefit from SSAE 16 Type II, SOC 2 Controls and Processes

The Syntax Enterprise Cloud is SSAE 16 Type II, SOC 2 certified, an auditing standard for professional service organizations.

SSAE 16 Type II certification helps ensure compliance with Sarbanes-Oxley and other regulatory requirements.

SOC 2 certification focuses on non-financial reporting controls regarding security, availability, processing integrity, confidentiality, and system privacy.

Whether you host on our Enterprise Cloud or Syntax’s team supports your on-premise infrastructure remotely, you always benefit from receiving service delivery from a team of experts who are well-versed in meeting the industry’s toughest security standards.

Standard Syntax Infrastructure Managed Services Tasks

Syntax’s Infrastructure Managed Services team provides 24/7 monitoring of server performance, network traffic and disk space usage via our proprietary Syntax EnterpriseCare® monitoring solution for Oracle ERP users. We also conduct detailed security audits and deliver vulnerability assessments and, based on those results, work with you to configure the security components of your infrastructure and optimize it to meet your security requirements. We also handle routine tasks such as kernel updates and patching, events log verifications, and remediation.

Disaster Recovery For Oracle Enterprise Resource Planning (ERP) Systems

Are you confident your systems will remain online during a natural disaster or other unpredictable event?

Is your DR plan dependent on a handful of key employees?

Remote Managed Services
For Oracle E-Business Suite

IT plays a vital role at your organization, however, managing today’s technology complexities can be a distraction to your key business objectives.

With Syntax’s Managed Services, your IT team can be a powerful tool used to gain a competitive advantage. Our highly trained and skilled Managed Services team can help free up your IT department, allowing you to refocus your resources on more important business initiatives.

Syntax provides organized and proactive managed infrastructure services to our customers who require uninterrupted access to their critical data and software on multiple platforms. By monitoring critical components of your systems such as your Oracle applications, Syntax will reduce unplanned downtime and speed up problem resolution, improving the overall availability and performance of your IT environment.

Syntax Managed Services insulates your business from the many challenges associated with building and supporting your IT infrastructure on your own. For example, Syntax Managed Services simplifies the cost and complexity of managing Oracle technologies, so your Oracle E-Business Suite users receive a modern user experience.

Focusing on Your Business Growth Will Help Improve Your Bottom Line.

Syntax Managed Services Can Help You:

  • Free up IT resources. Eliminate the staffing challenges associated with hiring from a scarce talent pool of skilled IT resources with specialized knowledge.
  • Tackle today’s skills gap. Minimize the need to hire, train and retrain.
  • Be a step ahead. Proactively monitor and manage IT systems to anticipate issues before they arise.
  • Be ready. Reduce system downtime and speed up problem resolution.
  • Increase ERP performance. Improve efficiency by identifying IT department weaknesses and filling in vital gaps.
  • Optimize the entire IT environment.
  • Control IT costs. Improve return on investment (ROI) for IT.

Remote Managed Services for Oracle EBS

For Oracle E-Business Suite customers, our Remote Managed Services provide you access to experienced professionals 24/7, 365 days a year. Combine this expertise with our remote services model and gain access to senior-level consultants for a fraction of the cost of a full-time, on-staff equivalent. Offload the tasks you choose to our knowledgeable consultants and reallocate your staff to more strategic business drivers.

The high cost of training and retaining talent has made outsourcing Oracle E-Business Suite services commonplace today. Let Syntax tailor a service package that works best for your business. Choose from among our proactive, reactive, or task-based support options, designed to suit your business needs. Users can take advantage of our Remote Managed Services, Application Managed Services, or both.

Syntax ERP Infrastructure Services for Oracle

Regardless of whether you run your application on premises, in a co-location data center, or host it in the Syntax Private Enterprise Cloud, Syntax ERP technology Managed Services will improve the operating efficiency and performance of your Oracle E-Business Suite applications by offering comprehensive, ERP technology support that we back with some of the industry’s most aggressive service level agreements (SLAs).

Standard services provided by the Syntax Managed Services team include keeping environments in line with Oracle best practices, providing operating system, database and technical application updates, and disaster recovery testing.

Syntax Oracle Application Managed Services

For E-Business Suite customers, our Remote Managed Services provide you access to experienced Oracle professionals 24/7/365 days a year. Combine this expertise with our remote services model and gain access to senior-level consultants for a fraction of the cost of a full-time, on-staff equivalent. Offload the tasks you choose to our knowledgeable consultants and reallocate your staff to more strategic business drivers.

Click below to learn more about Syntax’s Application Managed Services (AMS) for Oracle.

Recommended Insights

Cloud 101 for Oracle E-Business Suite Users View Whitepaper
Oracle E-Business Suite Cloud and Managed Services View Data Sheet