SAP Customer Experience (CX)
Make the right connections with your customers
Turn your customer insights into opportunities
Business success today starts and ends with customers. That’s why it’s critically important to get the customer experience right at every touchpoint. Every interaction with a customer is an opportunity to provide value, build trust, and establish loyalty. But to do this well, you need to be able to understand your customers like never before. Discover how to make your customer experience work better for you.
What is SAP CX?
SAP CX is an integrated suite of cloud-based solutions that can be used to help you create and deliver seamless, relevant, and high-value customer interactions. Whether your focus is direct-to-consumer or business-to-business, SAP CX will help you unlock the power of your customer data so that you can create intelligent and personalized engagements across your end-to-end customer lifecycle. Interested in finding out how you can turn your customer experience into real value? Our Syntax team is ready to help.
20
SAP CRM and Customer Experience Customers
Customer Success
Novexco
Expanding Growth Potential and Streamlining Data Management with a Scalable Solution Based in Quebec, Canada, Novexco has provided office services and distributed office supplies to enterprises for over 25 years. Manual processes made data visibility challenging on the company’s previous homegrown ERP system — which couldn’t sustain projected growth. The distributor sought a new approach that could scale with business demands while providing a centralized location for all data
“SAP is no longer just for large companies. Paired with the right implementation team, SAP can help propel small and medium-sized companies through digital transformation.”
– Michel Bouchard,
Vice President Information Technology,
Novexco
360
Degree view of all sales and transactional data
1
Central source of truth with universal access to all data
Syntax: Helping you get the most from your CX program
At Syntax, we’re dedicated to helping you achieve your CX objectives. Whether you’re looking to improve one specific area of your CX program or are interested in getting the most from CX across your end-to-end processes, we can help you understand the options, determine the best suite of SAP CX solutions to help you efficiently drive value from your customer experience, and integrate SAP CX into your organization so that you can start turning insights into customer value.
Solutions of SAP CX
SAP CX is a composable suite of customer-centric applications that lets you create the CX solution that best aligns with your needs and the needs of your customers. Components of SAP CX include:
SAP Commerce Cloud
Create meaningful, integrated, and personalized customer online commerce experiences.
SAP Customer Data Platform
Seamlessly collect customer data across your landscape – back-end & frond-ends – to build up Unified Customer Profile & to enable customer insights that enhance purchasing journeys.
SAP Emarsys Customer Engagement
Design real-time, personalized, high-value marketing-focused customer experiences with the help of Enterprise grade omni-channel marketing automation platform.
SAP Service Cloud
Create relevant and meaningful inquiries and post-purchase connections to foster loyalty and better deliver on your brand promise.
SAP Sales Cloud
Streamline and automate critical selling processes and empower sales teams to build stronger, more trusted, relationships
SAP CX AI Toolkit
Use AI tools to automate time-consuming tasks, analyze business data, and deliver exceptional customer experiences.
Industry know-how
At Syntax, we combine extensive industry experience with deep enterprise application, cloud, and security knowledge to deliver context to technology.
Manufacturing
Manufacturing
Improve manufacturing processes from procurement to production, optimize workflows, and stand out from competitors.
Automotive
Automotive
Implement secure, integrated, cloud-based ERP solutions that work across the project lifecycle and promote innovation and increased efficiency.
Engineering + Construction
Engineering + Construction
Empower your team with streamlined project and site management capabilities, reducing project timelines and enhancing efficiency.
Consumer Goods
Consumer Goods
Advanced analytics, demand forecasting, supply chain optimization and more to redefine the definition of customer experience.
7 Pillars of Omnichannel Personalization
In today’s marketing, meeting customer expectations is vital. Your audience craves personalized experiences at every touchpoint. Failing to deliver could cost their loyalty. To succeed, master omnichannel personalization, tailoring content to preferences consistently. Learn why it’s key to staying ahead and driving revenue.
Syntax Solution/Service Owner
“In today’s market, customer satisfaction is key to business success. Our CX practice is committed to leveraging our SAP solutions and services to ensure every customer interaction from your business is a chance to deliver value, earn trust, and cultivate loyalty. Unlock your digital transformation with our expert team of Customer Experience and Industry specialists, committed to driving your businesses success“
Christophe Grillot
Senior Solutions Director