Application Managed Services
Having the ERP landscape under control - every day
Reduce your operational workload with Syntax Application Management Services
Our offering
Syntax‘s Application Management Services (AMS) enable your company to concentrate fully on its core business while our experts take care of the day-to-day operation of your ERP system. Our various AMS models create freedom and help companies achieve better results.
800+
customers from medium-sized and large companies
750+
Syntax AMS & Professional Services consultants worldwide
40+
years of experience in support for ERP systems
Top 100
best managed service providers (CRN MSP Top 100, 2023)
24/7
full stack SLA-based managed service provider
On-demand support for your applications
Companies are faced with the challenge of recruiting and training employees, organizing daily operations efficiently and keeping the performance of their ERP systems at the highest level at all times. In the context of ERP operations, achieving optimal cost efficiency and finding the right balance between the support needs of business users and the speed of IT delivery is an additional challenge. Especially since many companies lack qualified personnel for this task.
This is where Syntax Application Management Services come into play. They address these and other challenges and offer you on-demand access at any time to our experts, who are well versed in the operation and maintenance of business-critical applications and technological infrastructure, including enterprise resource planning.
Professional and technical support
Our Syntax Application Service models comprise various services, which can be divided into Application Management Services and Professional Services.
Application Management Services
Outsourcing certain tasks or services to a third-party provider
Professional Services
Consulting and services that require a high level of expertise for a specific project
Our method: Syntax Application Management Services
With AMS, we do everything we can to support your IT department in the operation of the application and technology infrastructure – creating precisely the freedom it needs to concentrate on its core business. And at a cost-effective price.
At the start of the collaboration, we collect information to create a comprehensive customer profile: The focus is on the setup of your system, your business requirements and your operating processes. We then analyze your current system configuration and documentation to fully map the portfolio of your business and system processes.
The advantages of Syntax Management Services
Cost efficiency
An improved cost structure based on a clear subscription model – individually tailored to your processes
Experience and expertise
Experienced ERP-certified specialists for all business areas – with little fluctuation
High stability
No time-consuming search for personnel and no pressure to keep highly qualified resources permanently available
Scalable as required
Resources can be quickly adapted to actual, current requirements
Nearshore Model
Support takes place during regular working hours without delays thanks to local ERP team in Europe