Application Managed Services
JD Edwards
Managed Services
Optimize, Secure, and Evolve Your JD Edwards Environment with Expert Managed Services
Organizations running JD Edwards Application often face several operational and technical challenges that can impact efficiency, performance, and business continuity. Without a structured Application Managed Services approach, businesses may struggle with:
- System performance and downtime risks
- Complex upgrades and patch management
- Security and compliance concerns
- Lack of in-house expertise and IT resource constraints
- Cloud and hybrid environment challenges
30+
years supporting Oracle ERP
65
NPS score in North America
Syntax JDE AMS team addresses these challenges by providing proactive monitoring, performance tuning, security management, cloud optimization, and 24/7 expert support—ensuring your systems remain reliable, efficient, and future-ready.
60%
of businesses that implement ERP managed services report improved financial performance
55%
of businesses that implement ERP managed services report improved customer services
Source : Gartner, Market Guide for ERP Managed Services, 2023
Key Differentiators
Unparalleled Experience
• Delivering for >20 years
• Focused AMS organization
• Average resource experience of 15+ years
• Covers all JD Edwards modules
Operational Maturity
• ITIL best practices
• Evolving customer knowledge base (IT-Glue)
• Leading ITSM tool (ServiceNow)
Trusted Relationships
• Named customer resources
• Pod model (Boutique at scale)
• Assigned Account Manager
• Commitment to transparency
Robust Automation
• Automation of repetitive tasks:
• Object Transfers
• Package builds
• Intelligent Log Management
• Record reservations
• Data refreshes
Integrated Security
• Proactive patching of ERP components
• Monitoring of security vulnerabilities
• Security event support
Comprehensive Tools
• State of the art tools for proactive monitoring and support of JD Edwards
Complete Coverage
• 24x7 support and SLAs
• Functional, development & technical support
• Global delivery model
Thought Leadership
• Roadmaps
• Reference Architecture
• Alignment to Cloud
• Full Spectrum Services
JD Edwards EnterpriseOne specialized tools
EnterpriseCare® - Proprietary best-in-class monitoring solution
Syntax EnterpriseCare® ERP Monitoring Solution provides a unified, scalable framework that correlates data from multiple sources to deliver actionable insights. Designed for Oracle ERP users, it helps identify and resolve performance issues proactively—before they impact operations—ensuring system stability, improved efficiency, and a cost-effective approach to ERP performance monitoring.
FraudID – Proactively detects and alerts suspicious transaction activity
Syntax FraudID is an AI-powered fraud detection solution that analyzes user behavior to identify anomalies in real time—going beyond traditional segregation of duties. With 60+ alerts across 7 modules, it delivers proactive fraud prevention, enhances compliance, and provides real-time visibility to safeguard your enterprise from internal and external threats.
EnCrypto – Selectively encrypt JD Edwards data leveraging military grade encryption
Syntax EnCrypto delivers application-level, column-specific AES encryption for JD Edwards EnterpriseOne, protecting sensitive data like financials and employee info without impacting performance. It ensures compliance, supports fine-grained access control, and works seamlessly with tools like Orchestrator and BI Publisher—securing critical data in real time while maintaining full usability for authorized users
JD Edwards Security Services
Implementing security is just the beginning—ongoing management is critical to protecting your JD Edwards environment. Our JDE Security Services provide a lifecycle approach to minimize risks, maintain strict access controls, and adapt to evolving threats. Security is not static—we ensure continuous monitoring, compliance, and best practices to safeguard your enterprise.
Disaster Recovery for JD Edwards systems
Are you confident your systems will remain online during a natural disaster or other unpredictable event?