SOLUTIONS
Syntax EnterpriseCare® Monitoring for Oracle ERP
Cost effective, intelligent and proactive monitoring for your Oracle ERPs
Monitoring that Speaks the Language of Your Business
Today’s ERP Monitoring landscape forms a paradox: too many ERP monitoring tools provide too little information. The Enterprise monitoring market is flooded with tools that measure server speed, storage usage levels, and network response time. IT Managers might find those metrics useful but, at the end of the day, business stakeholders need answers to questions like:
- Can I complete payroll and/or MRP runs before my deadline?
- Will my monthly, quarterly or fiscal year-end close complete and financial statements be available on time?
- Will customer orders ship on time?
Syntax has tailored its EnterpriseCare® ERP Monitoring solutions to deliver what users value the most: A cost-effective, scalable monitoring tool that allows you to identify and eliminate performance issues and bottlenecks before they impact your ERP environment.
Syntax EnterpriseCare® ERP Monitoring Solutions deliver answers to these questions through a single solution framework that correlates information from a myriad of data sources to deliver the actionable information that your Oracle ERP users need to proactively resolve issues before they grow into problems.
Business Challenges
- Complexity: Monitoring diverse environments can be challenging and the associated tools may be complicated
- Real-time Monitoring: Achieving real-time monitoring can be resource-intensive and impact the performance of the monitored system
- Data Volume and Storage: Challenging to manage and store monitoring data without impacting system performance
- Scalability: Monitoring tools must be scalable to keep up with growing demands
- Alert Fatigue: Too many alerts, especially false positives, can overwhelm and lead to alert fatigue
- Incident Response: Unavailability of real-time data on system activities to avoid delays in incident response
- User Experience: Poor ERP performance or system downtimes directly impact end users
- Performance Management: Monitoring for performance issues in real-time
- Skills and Training: Requires skilled personnel who understand the ERP system and the intricacies of the monitoring tool
- Cost: Differentiated tools may require a substantial cost for the tool and dedicated personnel to manage the tool
- Integration: Tools may be standalone and not closely tied into the ERP and could require significant effort to integrate
- Compliance Management: Ensure the ERP system and its technology conform with industry and internal norms
Syntax Solution Benefits
- Improved system performance monitoring detects issues for rapid resolution
- Proactive issue detection through log analysis avoids downtime and data loss
- Custom alerts and notifications hasten issue resolution
- Usage analytics can be used for strategic decision making and capacity planning
- Compliance and Audit adherence via reporting and audit trails
- Cost reduction through automation, improved efficiency, and reduced downtime
- Self-healing via automatic updates ensures tool availability, relevance, and reliability
- Vendor accountability, unparalleled visibility, and insight ensures responsibility
Why Syntax for Oracle ERP Monitoring
Comprehensive, Proactive Monitoring
Syntax EnterpriseCare® offers 24/7 real-time monitoring to identify issues before they escalate, minimizing downtime and ensuring continuous business operations.
ERP Focus
Designed specifically to handle the complexity of Oracle ERP environments, ensuring seamless functionality and performance.
Security and Compliance
The solution monitors for vulnerabilities and compliance issues, helping organizations meet regulatory standards.
Purpose-built Monitoring for Oracle ERP
Report / Job Monitoring
Track batch jobs and send notifications based on pre-defined settings.
Availability & Performance
Monitor user and integration heartbeat and alert on SLA thresholds for availability and response times.
Application Insight
Validate data integrity across key modules (Sales, Inventory, GL, AP, and AR) and automatically resolve record locks (reservations).
Executive Summary & Compliance
Report on environment changes and assess best practices compliance.
Operational Simplification
Monitor logs across multiple filters and stages and automate periodic technical purges for performance and hygiene.
Intelligence & Upgrades
Leverage insights from hundreds of deployments and receive automated updates.
130+
ERP environments monitored
15
Core monitoring integrations
With Syntax EnterpriseCare® Monitoring for Oracle EBS, an alert is only the beginning.
An alert from Syntax EnterpriseCare® triggers a series of events:
1. Service request created
An issue is detected and a service request is opened automatically, with full context attached.
2. Solution suggested
Syntax matches the alert to known resolutions and recommended actions for Oracle E-Business Suite.
3. Expert assigned & resolved
A Syntax specialist takes ownership and resolves the issue—often before users notice.
Take the first step to optimizing your Oracle ERP today
Contact Syntax today for a no-cost analysis of how EnterpriseCare® can help you.
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Syntax EnterpriseCare® Monitoring for Oracle ERP