Solutions
JD Edwards
Managed Services
Syntax Application Managed Services & Support for JD Edwards
On-demand application support for JD Edwards
Recruiting and training staff, managing daily operations, and retaining maximum performance from your JD Edwards instances are challenges all organizations face.
Striking the right balance between providing business users the support they need, with both speed and cost-efficiency, adds an additional layer of complexity to ERP management. Consequently, many JD Edwards customer organizations find themselves understaffed and under skilled.
The Syntax JDE AMS team resolves this challenge by providing you with on-demand, remote access to the experts you need to maintain your JDE applications.
45+
Years of experience
150+
Private cloud customers
650+
Oracle ERP customers
98%
Client retention
Three tangible benefits
Partner with Syntax for JD Edwards AMS to gain 3 immediate benefits:
1. Cut total cost of JDE ownership by 20% or more
JDE subject matter experts are difficult to find, expensive to hire and challenging to retain. Syntax’s AMS team relieves these headaches by giving you access to the JDE skillsets you need, when you need them, at a pricing model tailored to match your business requirements.
Clients who partner with Syntax for AMS typically see their total cost of ownership (TCO) drop by 20% or more.
2. Improve support and responsiveness to the business users
Providing consistent and timely support for applications such as JD Edwards Financials and JD Edwards HCM is a challenge for organizations who don’t have the budget to staff multiple full-time employees skilled in each of those competencies.
Syntax’s AMS team removes that pain point by providing on-demand access to a team of certified JD Edwards Subject Matter Experts who are dedicated to supporting customer environments.
3. Refocus staff on strategic objectives and projects
If staffing costs typically constitute the largest line-item of most corporate IT budgets, doesn’t it make sense that these experts’ efforts should be focused on creating value for your business? Too often, full-time JDE specialists are forced to spend their time on routine tasks, end user questions, and daily operational support which, while essential, provide little additional value to your JDE solutions and take away from key initiatives and enhancements.
Partnering with Syntax’s AMS team frees internal staff from the day-to-day maintenance and support of your JDE applications, allowing your team to focus on strategic projects that directly advance your business goals.
Syntax AMS methodology and configurable service delivery
The Syntax AMS team begins every engagement by gathering information to build a comprehensive customer profile, detailing your functional system setup, business requirements, and operational schedules. We analyze available documentation, along with a system configuration review, to build a complete portfolio of your business and system processes.
In addition, we build relationships with members of client staff, both IT and power users, to ensure that the Syntax AMS team serves as an extension of your internal team. Finally, we meet regularly with our clients to identify tasks and business needs, and prioritize requests, with the goal of burning down your existing support backlog and finding new ways to add value. We can even conduct remote training on specific features or procedures within your JDE system.
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Simplify JD Edwards maintenance and management
Syntax’s AMS team simplifies the end-to-end maintenance and management of your JD Edwards environment.
The Syntax AMS team will also tailor JD Edwards enhancement strategies that are right for you and ensure you remain “code current.”
Most importantly, our AMS team acts as a true partner as we work with you to continually review your workflows, setups/configurations and customizations looking for ways to either enhance performance or improve efficiency through automation. We also actively work to identify areas where we can train your JD Edwards user base to better use functionality, just as we work to help you identify new functionality that can help improve business processes.
Infrastructure Managed Services
There are three key questions to ask yourself when you are assessing the need for managed services for IT infrastructure.
1
Is your IT infrastructure team focused on strategic initiatives, or does it spend most of its time answering helpdesk calls and remediating troublesome hardware issues?
2
Have sudden departures of key staffers left you struggling to keep mission-critical components of your IT infrastructure up and running?
3
Are you forced to devote shrinking capital budgets on aging hardware simply to meet minimum availability and performance requirements?
The Syntax Infrastructure Managed Services team resolves these issues by relieving you of the day-to-day burdens of managing your IT infrastructure. Whether you host your hardware in house or collocate in a third-party data center, Syntax simplifies the complexity and reduces the cost of managing and maintaining your IT infrastructure such as servers, network, backup, and storage technologies.
As part of our Infrastructure Managed Services offering, our team of experienced consultants fully supports your operating system whether you rely on Windows, Unix, OS/400 or Linux.
Standard Syntax Infrastructure Managed Services tasks
Syntax’s Infrastructure Managed Services team provides 24/7 monitoring of server performance, network traffic and disk space usage via our proprietary Syntax EnterpriseCare® monitoring solution for JD Edwards users. We also conduct detailed security audits and deliver vulnerability assessments and, based on those results, work with you to configure the security components of your infrastructure and optimize it to meet your security requirements. We also handle routine tasks such as kernel updates and patching, events log verifications, and remediation.
Benefit from SSAE 16 Type II, SOC 2 controls and processes
The Syntax Enterprise Cloud is SSAE 16 Type II, SOC 2 certified, an auditing standard for professional service organizations.
SSAE 16 Type II certification helps ensure compliance with Sarbanes-Oxley and other regulatory requirements.
SOC 2 certification focuses on non-financial reporting controls regarding security, availability, processing integrity, confidentiality, and system privacy.
Whether you host on our Enterprise Cloud or Syntax’s team supports your on-premises infrastructure remotely, you always benefit from receiving service delivery from a team of experts who are well-versed in meeting the industry’s toughest security standards.
Disaster Recovery for JD Edwards systems
Are you confident your systems will remain online during a natural disaster or other unpredictable event?
Is your DR plan dependent on a handful key employees?
Managed Services for JD Edwards
Managed Services by Syntax
IT plays a vital role at your organization, however, managing today’s technology complexities can be a distraction to your key business objectives.
With Syntax’s Managed Services, your IT can be a powerful tool used to gain a competitive advantage. Our highly trained and skilled Managed Services team can help free up your IT department, allowing you to refocus your resources on more important business initiatives.
Syntax provides organized and proactive managed infrastructure services to our customers who require uninterrupted access to their critical data and software on multiple platforms. By monitoring critical components of your systems such as your JDE applications, Syntax will reduce unplanned downtime and speed up problem resolution, improving the overall availability and performance of your IT environment.
Syntax Managed Services insulates your business from the many challenges associated with building and supporting your IT infrastructure on your own. For example, Syntax Managed Services simplifies the cost and complexity of managing JDE technologies, so your JD Edwards users receive a modern user experience.
Focusing on your business growth will help improve your bottom line
Syntax Managed Services can help you:
1
Free up IT resources. Eliminate the staffing challenges associated with hiring from a scarce talent pool of skilled IT resources with specialized knowledge.
2
Tackle today’s skills gap. Minimize the need to hire, train and retrain.
3
Be a step ahead. Proactively monitor and manage IT systems to anticipate issues before they arise.
4
Be ready. Reduce system downtime and speed up problem resolution.
5
Increase ERP performance. Improve efficiency by identifying IT department weaknesses and filling in vital gaps.
6
Optimize the entire IT environment.
7
Control IT costs. Improve return on investment (ROI) for IT.
Remote Managed Services for JD Edwards
For JD Edwards customers, our Remote Managed Services provide you access to experienced JD Edwards professionals 24/7, 365 days a year. Combine this expertise with our remote services model and gain access to senior-level consultants for a fraction of the cost of a full-time, on-staff equivalent. Offload the tasks you choose to our knowledgeable consultants and reallocate your staff to more strategic business drivers.
The high cost of training and retaining talent has made outsourcing JD Edwards and Oracle E-Business Suite services commonplace today. Let Syntax tailor a service package that works best for your business. Choose from our proactive, reactive, or task-based support options, designed to suit your business needs. Users can take advantage of our Remote Managed Services, Application Managed Services, or both.
Syntax ERP Infrastructure Services for JD Edwards
Regardless of whether you run your application on premises, in a co-location data center, or host it in the Syntax Private Enterprise Cloud, Syntax ERP technology Managed Services will improve the operating efficiency and performance of your JD Edwards applications by offering comprehensive, ERP technology support that we back with some of the industry’s most aggressive service level agreements (SLAs).
Standard services provided by the Syntax Managed Services team include keeping environments in line with JDE best practices, providing operating system, database and technical application updates, and disaster recovery testing. All Syntax Managed Services clients for JD Edwards benefit from proactive ERP monitoring with our proprietary Syntax EnterpriseCare® ERP Monitoring solution.