Effective Date/Last Updated: October 1, 2023
By using our Site and/or providing your personal information to us through Offline Activities, you consent to the collection, use, and sharing of that information in accordance with this Policy.
CHANGES TO THIS POLICY
We reserve the right to make changes to this Policy at any time. In the event we make material changes to the Policy, We will provide notice through the Site. Changes will be effective immediately upon posting to the Site and will apply to your use of the Site and participation in Offline Activities after the “effective date” listed above. You understand and agree that your continued use of the Site after the effective date means the collection, use, and sharing of your personal information is subject to the updated Policy. Except to the extent we receive your authorization or as permitted or required by applicable law, we will handle your data in accordance with the terms of the Policy in effect at the time of the collection.
WHAT INFORMATION IS COLLECTED?
Information You Provide
We collect information that you provide directly to us when you visit the Site or through Offline Activities. You may choose whether to provide personally identifiable information, i.e., information that identifies or could be used to identify an individual (“Personal Information”) through, for example, the various SYNTAX Registration links on the Site. If You do, You are prompted only for certain basic information such as your name, the organization You represent, job title, contact information, company email and anything You choose to include in the “message” text box. You do not have to provide the above information to access or use the other sections of the Site.
We may also collect Personal Information from you when you upload documents or complete forms. If you upload documents (e.g., a CV or resume) or complete forms on the Site, we may collect the information contained in those documents/forms. You will not need to disclose Personal Information such as your Social Security number, age, race, sex, religion, political affiliation, or home address.
Information We Automatically Collect from You
To monitor utilization of the Site and continuously improve its quality, we may compile statistical information concerning Site usage through analytics services, such as those provide by Google Analytics. Examples of this information may include: the number of visitors to the Site or to sections or pages within the Site, patterns of traffic flowing through the Site, length of time spent on the Site or in sections or pages of the Site, the other sites that refer visitors to the Site, pages of the Site used as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the Site, methods used to browse away from the page, any phone number used to call our customer service number, and location information. The analytics services may transfer this information to third parties in case of a legal obligation or if a third-party processes data on behalf of that service.
To compile this information, we may collect and store:
- Your IP address
- Your operating system and platform
- Your browser type and version
- Time zone setting
- Browser plug-in types and versions
- The pages you visit within the Site
- Data provider
- The length of time you spend on pages within the Site
- The site from which you linked to ours
- Search terms you used in search engines that resulted in you linking to the Site, etc.
While all of this information can be associated with the IP address your computer had while you visited the Site, it will not be associated with you as an individual, or associated with any other information you may submit through the Site or that we may store about you for any other purposes. We may use this information to generate aggregate statistics about visitors to our Site. Please check your web browser if you want to learn what information your browser sends or how to change your settings.
Information from Third Parties
We may collect information about you from third parties such as through your social media services, consistent with your settings on such services, or from other third-party sources that are lawfully entitled to share your data with us.
A cookie is a small file consisting of letters and numbers. This file uniquely identifies and recognizes your browser or device and transmits information back to the server. Depending on the cookie type, it may perform functions such as remembering the contents of your shopping cart or your preferences, improving the quality of your visit, recording the website pages you view, remembering the name or address you entered during a visit, or delivering ads that are targeted to your interests and browsing activity.
We use essential cookies on our website to make the Site function and analytics cookies to understand how you use the Site, improve its functionality and for other related purposes. We also use advertising/marketing cookies on the Site to help us with our marketing activities. Some of these cookies may follow you when you leave the Site and travel to other websites so that we can serve targeted and relevant ads to you. We may place some of these cookies on your computer or devices. Third parties such as our advertising partners or service providers may also place cookies on your devices when you visit our website.
IMPORTANT: By using the Site, you consent to the processing of your Personal Information for the purposes and functions described above.
WHO IS COLLECTING THIS INFORMATION?
SYNTAX collects the information described above through its Site and through Offline Activities. Our authorized service providers may collect information on our behalf to assist us with Site analytics and marketing. Third parties may also collect information through Site features such as advertising, co-branded areas, third-party integrations, embedded content or links to other websites.
LINKS TO THIRD PARTY SITES AND THIRD-PARTY INTEGRATIONS
We may provide links to websites or resources outside of our Site for your informational purposes only. We may also provide links to third party integrations. Third party integrations are websites or platforms that synchronize with our Site to provide you with additional functionality, tools, or services such as accepting job applications, sending newsletters, etc.
You acknowledge and agree that we are not responsible for the availability of third party sites, resources, or integrations and do not endorse and are not responsible or liable for any content, advertising, goods, services or other materials on, available through, or provided by such sites, resources, or integrations. We are not responsible for the privacy or other practices of such sites and cannot guarantee the security of personal information that you provide, or is collected by, such sites. We encourage you to review the privacy policies and terms and conditions on those linked sites.
HOW IS COLLECTED INFORMATION USED?
SYNTAX collects IP addresses and related information for purposes of system administration, analytics, assessing Site traffic and maintaining and improving the Site. We do not link IP addresses to your Personal Information. We can and will use IP addresses, however, to identify a User when We feel it is necessary to enforce compliance with our Website Terms and Conditions or to protect our service, the Site, customers or others.
SYNTAX collects Personal Information about individual Users when they provide such information to us on a voluntary basis through SYNTAX’s registration process or Offline Activities. When You register at the Site for any of our informational services, or provide information through SYNTAX’s Offline Activities, We ask You for a few items of Personal Information, (e.g., name, title, business name and address, email address, and phone number).
SYNTAX uses this information for purposes that may include
- Communicating with You, including responding to your emails or sending messages about the availability of our Site, security, or other service-related issues. (You may change your communication preferences at any time. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.).
- Enabling your use of the Site.
- Providing customer support.
- Providing You with the information, products, and services that You request from us or express interest in.
- Enforcing Site Terms and Conditions, and other similar purposes.
- Conducting research and development; we may use data, including public feedback, to conduct research and for the development of the Site and the services and products we provide to You.
- Ensuring content from our Site is presented most effectively to You and your device.
- Marketing and advertising, including showing ads on the Site using data from advertising technologies such as web beacons, pixels, ad tags, cookies, device identifiers; measuring or understanding the effectiveness of advertising we provide; delivering relevant advertising to you; or for interest based advertising.
- To assist with the job application process.
- For legal compliance, law enforcement and public safety purposes.
We do not share your personal data with any third-party advertisers for their advertising.
DISCLOSURE OF INFORMATION
In general, we will not disclose your personal information except with your consent and as described in this Policy. We may disclose your data for the same reasons that we may use it as described in this Policy, which includes disclosing it to our affiliates and non-affiliated third parties, as we deem necessary to carry out those purposes.
- Third Party Vendors. We may need to use or disclose this information with a member of our group partners or third-party vendors as follows:
- With your consent or as you direct;
- To manage the Site;
- To improve and optimize our Site;
- For cloud storage;
- For the performance of obligations arising from any contract we enter into with you;
- To process payments and requests for products and services;
- To provide you with products, services, information, offers, newsletters, promotions, etc.;
- To engage in marketing activities, such as sharing personal information with our partners to deliver advertisements to our shared customers;
- To enhance our services by, among other methods, obtaining assistance with providing more personalized services to you through analytics and other technologies (including, but not limited to, data storage, maintenance services, database management, web analytics and payment processing);
- To protect our interests and legal rights, such as through responding to subpoenas and defending litigation; and
- To protect against and prevent fraud, illegal activity (such as identifying and responding to incidents of hacking or misuse of our websites and mobile applications) and claims and other liabilities.
We endeavor to choose affiliates and non-affiliates with similar standards to ours regarding the protection of data.
- Legal Process, Security, Defense, Protection. It is possible that we will need to disclose information about you if required by law, subpoena, or other legal process.
- Additional disclosures. We may disclose information about you if we have a good faith belief that disclosure is reasonably necessary to:
- demonstrate our relationship with you;
- investigate, prevent, or take action regarding suspected or actual illegal activities or to assist law enforcement agencies;
- protect the security or integrity of the Site;
- protect against or investigate fraud;
- investigate and defend ourselves against any third-party allegations or claims; or
- protect the rights and safety of others.
Change in Control or Sale. We can share, sell, assign, or license your personal data in connection with certain business transactions, such as a sale, acquisitions, merger, or change in control, or in preparation for any of these events. In such cases, we will take appropriate steps under the circumstances and to the extent possible to ensure that the recipient agrees to provide privacy protections substantially similar to those established by this Policy. Any entity that acquires all or substantially all of the Company’s assets will have the right to continue using your data consistent with this Policy or as otherwise agreed to by you.
In no case will we sell or license your data to third parties, except as set forth above or as required or permitted by law.
YOUR CHOICES REGARDING YOUR PERSONAL INFORMATION
Access, Correction, or Deletion. If your Personal Information changes, or You wish to access, correct, amend, or delete the Personal Information we hold on You, You may email Syntax at [email protected] or contact us by telephone or postal mail at the contact information listed below. SYNTAX will use reasonable efforts to allow Users to update or correct Personal Information previously submitted, which the User states is erroneous. Users will receive a response from SYNTAX within thirty (30) days of submitting their request.
Opt Out. Upon request, SYNTAX will allow any User to “opt out” of further promotional contacts at any time. Users can unsubscribe to any or all of the newsletters by updating their personal profile through a link in any of the newsletters We send, or by sending an email to Syntax at [email protected].
If You no longer desire our service, You may email Syntax at [email protected] or contact us by telephone or postal mail at the contact information listed below.
Email: [email protected]
FAX: (877) 968-2948
Attn: Head of Legal
Mail: 1082-1 Place Ville-Marie, Montréal, Québec, H3B 4S6
Attn: Head of Legal
SAFEGUARDING OF INFORMATION
We take a number of steps to safeguard the security of personal information obtained through the Site. This includes updating and testing our security technology on an ongoing basis; restricting access to your personal data to those employees based on a need to know for performance of their job; and training employees on data privacy and security awareness. However, no system for safeguarding personal or other information is 100% secure and although we have taken steps to protect your Personal Information from being intercepted, accessed, used or disclosed by unauthorized persons, we cannot fully eliminate security risks associated with personal information.
DO NOT TRACK
“Do Not Track” is a privacy preference that you can set in your Internet search browser. It sends a signal to a website that You do not want the website operator to track certain browsing information about You. Our Site is not configured to detect Do Not Track signals from a user’s computer and We are unable to respond to Do Not Track requests. Our Site tracks users over time and across third party websites.
INFORMATION OF CHILDREN
The Site is not directed at children under the age of 13. We do not knowingly collect, use or disclose any Personal Information from children. If You are a parent or guardian and discover that your child or a minor under the age of 13 has posted, submitted or otherwise communicated Personal Information to our Site without your consent, then You may alert us at [email protected] so that We may take appropriate action to remove the minor’s Personal Information from our systems.
WHERE WE STORE YOUR PERSONAL DATA
We generally process and store the Personal Information We collect in the United States.
Syntax Systems USA LP is a wholly owned subsidiary of Syntax. To mark its commitment to privacy, Syntax Systems USA LP is certified under the EU-U.S. Data Privacy Framework as set forth by the U.S. Department of Commerce. To view the certification of Syntax Systems USA LP, please visit https://www.dataprivacyframework.gov/.
Our EU-U.S. Data Privacy Framework Policy can be found at the bottom of our website homepage and [here].
If you are a California resident,
- The “Shine the Light Law”. California Civil Code Section 1798.83 permits You to request information regarding the disclosure of your personal information by Us to third parties for the third parties’ direct marketing purposes. You may make a requests one time per calendar year. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with whom We shared customer information for the prior calendar year (e.g., requests made in 2018 will receive information regarding 2017 sharing activities). You may submit your request using the contact information at the end of this Policy.
California Consumer Privacy Act (CCPA). This CCPA section supplements and amends the information contained in the Site Policy with respect to California residents (“Consumers”). This CCPA-specific section describes our policies and practices regarding the collection, use, and disclosure of Personal Information we collect about you including Personal Information we obtain when you access or use the Site, or through other channels including but not limited to phone and email conversations, social media interactions on our website, viewing our emails or through our authorized services providers.
Any terms defined within the CCPA have the same meaning when utilized within this section. The other provisions of the Site Policy continue to apply except as modified in this CCPA section.
IF YOU DO NOT CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS CCPA SECTION, PLEASE DO NOT PROVIDE US WITH SUCH INFORMATION.
- Personal Information We Collect.
As described below, we may collect or have collected in the preceding 12 months the following categories of Personal Information (“PI” or “Personal Information”). We may add to the categories of PI we collect and the purpose we use PI. In that case, we will inform you by posting an updated version of this CCPA section on the Site.
- Identifiers. Examples include real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
- Other elements. Examples include name, characteristics or description, address, telephone number.
- Internet or other electronic network activity. Examples include browsing history, search history, a Consumer’s interaction with an internet website, application, or advertisement.
- Geolocation data. This might include location information while using one of our apps.
- Professional or employment-related information. This category includes, without limitation, information regarding your employer or position, job applications, information related to onboarding for payroll and benefits, and information needed for evaluating performance.
- Consumer profile. This includes inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, and behaviors.
PI does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
- Information excluded from the CCPA’s scope, such as certain health or medical information and other categories of information protected by different laws.
- Business or Commercial Purposes for Which We Collect Your Personal Information. See HOW IS COLLECTED INFORMATION USED?, above.
- Sources of Personal Information.
- You. We may collect Personal Information from you when you contact us; place an order, register, participate in a promotion or survey; or through web technologies such as browser cookies, flash cookies, and web beacons set when you visit the Site.
- News outlets.
- Social media and related services. We may collect information about you through your social media services consistent with your settings on such services and as permitted by applicable law.
- Third Parties. We may collect information about you from third parties such as through your organization or employer, recruiting agencies, or other third-party sources that are lawfully entitled to share your data with us.
- Retaining Your Personal Information. We retain your Personal Information for as long as necessary, including to provide you products and services and while you have an open account with us. We may retain your Personal Information for longer if it is necessary to comply with our legal or reporting obligations, resolve disputes, collect fees, etc. or as permitted or required by applicable law. To determine the appropriate retention period for your Personal Information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we process your Personal Information; and applicable legal requirements.
- Disclosures of Personal Information. We may disclose your Personal Information to Service Providers, Contractors and Third Parties who help us provide products and services such as shipping; payment processing; marketing and advertising; email, text and other communications; applications; sales, business and inventory support; photography; and website, software, platform, cloud, data storage and other technical services.
We may also disclose your Personal Information if necessary to: (1) comply with federal, state, or local laws; (2) comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities; (3) cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local laws; or (4) to investigate claims and allegations or to exercise or defend legal claims.
Lastly, we may transfer to a third party Personal Information as part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control or acquires of all or part of the assets of our business.
With respect to the categories of PI we collect, we may disclose or have disclosed in the preceding 12 months, the following:
|Categories of PI Disclosed||Categories of Third Parties to Whom Disclosed|
|Identifiers and other contact information|
|Internet or other electronic network activity|
|Professional or employment-related information|
- Selling or Sharing Personal Information.
- We do not sell or share your PI as those terms are defined in the CCPA.
- We do not have actual knowledge that we have sold or shared the PI of minors under age 16.
- Sensitive Personal Information. We do not use or disclose your sensitive Personal Information (“SPI”) for purposes that, with limited exceptions, are not necessary to provide our products and services as are reasonably expected by an average consumer requesting those goods and services.
- Consumer Rights. The CCPA provides California Consumers with the following rights, subject to certain exceptions:
Right to Request Deletion. You have the right to request that we delete your PI from our records, subject to certain exceptions. Upon receipt of a verifiable consumer request (see below), and as required by the CCPA, we will delete and direct any Service Providers, Contractors, and Third Parties to delete your PI from their records. The Company is not required to comply with your request to delete your PI if it is necessary for the Company (or its Service Provider) to maintain your PI to:
- Complete the transaction for which the PI was collected, provide a good or service requested by you, or reasonably anticipated by you within the context of our ongoing business relationship with you, or otherwise perform a contract between the Company and you.
- Help to ensure security and integrity to the extent the use of the Consumer’s PI is reasonably necessary and proportionate for those purposes.
- Debug to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another Consumer to exercise his or her right of free speech, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
- Engage in public or peer-reviewed scientific, historical, or statistical research that confirms or adheres to all other applicable ethics and privacy laws, when the Company’s deletion of the information is likely to render impossible or seriously impair the ability to complete such research, if you have provided informed consent.
- To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with the Company and compatible with the context in which you provided the information.
- Comply with a legal obligation.
Right to Know. You have the right to request that we disclose the following to you as it relates to the 12-month period preceding the Company’s receipt of your verifiable Consumer request (see below):
- The categories of PI we have collected about you.
- The categories of sources from which the PI was collected.
- The business or commercial purpose for collecting, selling, or sharing PI.
- The categories of PI we disclosed or sold for a business purpose.
- The categories of third parties we disclosed PI to, by the category of PI.
- The specific pieces of PI we collected about you.
Right to Request Correction. You have the right, subject to certain limitations, to request that we correct any inaccurate PI we maintain about you. Upon receipt of a verifiable Consumer request, and as required by the CCPA, we will take appropriate steps to respond to your request.
We will not discriminate against you for exercising any of your CCPA rights. For example, we generally will not provide you a different level or quality of goods or services if you exercise your rights under the CCPA.
- Submitting Consumer Rights Requests. To submit a California Consumer Rights request as outlined in this CCPA section, please contact us at [email protected]
Verifiable Requests. We reserve the right to only respond to verifiable Consumer requests. A verifiable Consumer request is one made by any individual who is:
- the Consumer who is the subject of the request,
- a Consumer on behalf of the Consumer’s minor child, or
- by a natural person or person registered with the Secretary of State authorized to act on behalf of a Consumer.
If we request, you must provide us with sufficient information to verify your identity and/or authority to act on behalf of a Consumer. In general, we may ask you to provide identifying information that we already maintain about you or we may use a third-party verification service. In either event, we will try to avoid asking you for sensitive PI to verify your identity. We may not be able to respond to your request or provide you with PI if we cannot verify your identity or authority to make the request and confirm the PI relates to you. However, making a verifiable consumer request does not require you to create an account with us. Additionally, you will need to describe your request with sufficient detail to allow us to review, understand, assess, and respond. We will not use the PI we collect from an individual to determine a verifiable request for any other purpose, except as required by law.
We reserve the right to charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded. If we determine that a request warrants a fee, we will attempt to notify you as to why we made that decision and provide a cost estimate before completing your request. We will attempt to respond to a verifiable Consumer request within forty-five (45) days of receipt, but we may require up to ninety (90) days to respond, under which circumstances we will notify you of the need for an extension.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the receipt of your verifiable Consumer request. With respect to Personal Information collected on and after January 1, 2022, and to the extent expressly permitted by applicable regulation, you may request that such disclosures cover a period beyond the 12 months referenced above, provided doing so would not be impossible or require a disproportionate effort by us. The response we provide will also explain the reasons we cannot comply with a request, if applicable. To the extent permitted by the CCPA, we will respond to no more than two requests during any 12-month period.
Authorized Agents. You may authorize a natural person, or a business registered with the California Secretary of State to act on your behalf with respect to the right under this CA Addendum. When you submit a Request to Know or a Request to Delete, unless you have provided the authorized agent with a qualifying power of attorney, you must provide your authorized agent written permission (signed by you) to act on your behalf and verify the authorized agent’s identity with us. We reserve the right to deny requests from persons or businesses claiming to be authorized agents that do not submit sufficient proof of their authorization.
If You have questions or concerns regarding our Policy or practices, please contact Us at
- Email: [email protected]
- FAX: (877) 968-2948
Attn: Head of Legal
- Mail: 1082-1 Place Ville-Marie, Montréal, Québec, H3B 4S6
Attn: Head of Legal