Solutions
Oracle E-Business Suite Managed Services
Prescriptive solutions to ensure your Oracle E-Business Suite (EBS) systems are running at peak performance.
Continuous Innovation with an Industry-Leading ERP Platform
Oracle E-Business Suite maintains its position as the preferred ERP solution for over 8,000 organizations worldwide. With a support timeline extending until 2034 and beyond, businesses continue to invest in this robust platform. Oracle perpetuates its commitment to E-Business Suite by introducing new features, such as the Enterprise Command Center dashboards. However, many customers are yet to fully explore and leverage these enhancements. And Oracle’s Continuous Innovation strategy offers a less intrusive method of maintaining your ERP system with minimal risk and downtime.
Syntax provides a SaaS-like experience for EBS customers by providing full-stack support, from the cloud through the functionality layer of the application. We provide 24 x 7 monitoring and management while also helping you take advantage of the latest innovations. And by utilizing subscription technology licensing available in Oracle Cloud Infrastructure, Syntax has developed solutions that are more flexible, scalable, and cost effective than ever before.
Syntax Offering Portfolio
Syntax’s EBS offerings cover the full ERP lifecycle and extend across the broader application ecosystem.
For core ERP:
- Technical and functional strategic roadmaps
- Health checks and assessments
- Upgrades and implementations
- Integrations
- Managed Services
For other applications:
- Cloud and managed services for hundreds of Oracle and non-Oracle applications in the ERP ecosystem
Reduce IT Costs, Improve Uptime, and Gain Access to Expertise
24 x 7 x 365 Support
SLA-backed, full-stack support of all EBS components, from on-premises or cloud infrastructure, through the operating system and database, all the way to the business processes that you implement in EBS.
Improved Security and Compliance
Benefit from Syntax-managed SOC 1 and 2 reports, our 24 x 7 x 365 Security Operations Center (SOC), and a host of ERP security best practices.
Out-of-the-Box Best Practices
Access to more than 1,400 monitors that keep your systems available, performing well, and secure, along with 200+ automation-backed operational runbooks that improve mean time to recovery (MTTR), guarantee quality, and minimize error.
Faster Time to Innovate
Syntax takes care of the day-to-day care and feeding of your ERP, but we also inspire you to innovate by showing you the art of the possible. Our 150+ EBS customers make use of the latest and greatest cloud and technology capabilities, and we help drive those solutions across our entire customer base.
Lower Risk
Syntax takes the risk out of your ability to manage staff retention, providing a broad and deep pool of technical and functional resources along with a documentation knowledgebase that always ensures we know what’s running and how to operate it.
Why Syntax for EBS Managed Services
Syntax’s EBS Application Managed Services provide organizations with peace of mind by handling the day-to-day management of their environments, from application administration and technical support to system upgrades and security monitoring.
This enables organizations to concentrate on essential business functions and innovation while leveraging the expertise of dedicated experts to maximize the value and effectiveness of their EBS ERP investment.
- Personalized, boutique-at-scale service offerings
- 30+ Years supporting Oracle EBS and related applications
- Proven, Oracle-certified managed services capabilities
- True 24 x 7 x 365 technical and functional support
- Dedicated 24 x 7 x 365 security operations
- Leading Certification and Compliance Standards
- Fully workload visibility with the CxHub customer portal
Differentiators
Multicloud-Certified partner with support across clouds (OCI, AWS, Azure, private) for the entire EBS ecosystem.
Full-Stack, 24 x 7 Support from the cloud platform through the functional layer.
Full-Lifecycle Services from strategic advisory services, through implementations, through ongoing support.
1,400+ Pre-Built Monitors to ensure your EBS system and related applications and infrastructure are available, performing, and secure.
Automation of repetitive tasks like cloning, patching, and backups to ensure higher quality and faster response.
Built-In Security at the infrastructure and application layers with privileged access management, endpoint detection and response, and vulnerability management, all backed by a 24 x 7 security operations center.
Deep Oracle Relationship through our CSP and SMSP program status, with the ability to validate architectures, accelerate service request resolution, and prioritize features.
25+
Years Providing Cloud and Managed Services for Oracle EBS Applications
150+
Active Oracle E-Business Suite Customers
300+
Cloud Migrations
1000+
Oracle E-Business Suite Upgrades
Certifications
- Oracle E-Business Suite
- Oracle E-Business Suite Applications to Oracle Cloud
- CSPE: Oracle Cloud Platform – Oracle E-Business Suite Applications to Oracle Cloud
Syntax EBS Managed Services Offerings
Highly experienced technical and functional subject matter experts with comprehensive knowledge of EBS applications, technical features, and best practices.
Benefit from fixed-price delivery models for technical managed services offerings to ensure predictable spend for activities like patching and cloning.
Syntax provides a robust ServiceNow platform for IT service management, and layers on more advanced capabilities with our CxHub customer portal so you can review tickets, availability, performance, and configuration data from a single platform.
Single-Vendor Solution
Utilize a single vendor for project and managed services work across the entire software stack, allowing Syntax to utilize our institutional knowledge of your systems to drive better outcomes faster and more cost effectively.
Full-Stack Solution
Syntax’s full-stack, Oracle-certified solutions blend technical and functional best practices to create a more highly available, better performing, and more secure operating environment.
Advanced Intellectual Property
More than 1,400 monitors delivered through our Intelligent Autonomous Platform help customers avoid downtime and keep their businesses running.
Continuous Improvement & Optimization
Regular technical and functional health checks, along with executive business reviews, ensure that you are taking advantage of the latest EBS features and getting value out of your Syntax relationship.
Managed Services for EBS Solutions
E-Business Suite Modernization Journey on the Cloud
Migrating Oracle E-Business Suite (EBS) to the cloud is a strategic decision that can drive agility, performance, and cost optimization—but success starts with asking the right questions. Syntax can help you align your migration approach with business goals and budget. Whether you choose a lift-and-shift model, opt for a move-and-improve strategy, or adopt a hybrid path, following best practices ensures a smoother transition and long-term value from your cloud investment.
E-Business Suite Managed Services on Cloud
Syntax provides a full-stack, SaaS-like solution for EBS on cloud, with a single invoice for infrastructure and full-stack technical support. Reference architectures guarantee availability, manageability, performance, and security, and our integrated monitoring prevents incidents before they happen. Combining this offering with our functional AMS service provides an end-to-end solution for customers to ensure they are using their EBS system optimally.
E-Business Suite Managed Services on Oracle Cloud Infrastructure
A flavor of our Cloud offering, running EBS in a hybrid mode or exclusively on OCI provides a world of flexibility and scalability benefits. Subscription technology licensing allows for both horizontal and vertical scalability for customers that have significant project requirements or spikey workloads. OCI platform capabilities allow customers to modernize support services like identity, integration, and analytics. Syntax’s Strategic MSP agreement with Oracle allows us to offer customers a single-vendor solution with pay-in-arrears cloud resources.
E-Business Suite Managed Services @ Customer
Not ready for the cloud? Syntax provides ongoing maintenance to assist you in avoiding costly surprises that can derail your monthly budget. We have multiple offerings that include full support or augmented support.
E-Business Suite Functional Application Managed Services
Syntax helps customers support and enhance their business processes, functional setups, and development requirements. With Oracle’s push toward Continuous Innovation Releases, we ensure you stay current with the latest features without any disruption to your day-to-day business. In today’s SaaS-driven world, we also help customers stay agile by responding quickly to SaaS release schedules and related integrations.
E-Business Suite Disaster Recovery Services
Dealing with cybersecurity in today’s world is precarious, and it’s more critical than ever for customers to have a robust disaster recovery solution. Syntax works with customers to build and manage disaster recovery solutions that fit any budget so you can manage risk.
Reduce Your Risk with Syntax Oracle Software Asset Management (SAM) Services
Did you know Oracle license audits can result in fines averaging $10 million for large enterprises and up to $1 million for smaller organizations? Complicated licensing terms, unintentional over-consumption, and under-utilization lead to wasted spending and non-compliance costs. Discover how Syntax Oracle SAM Services help you successfully navigate licensing complexities, reduce financial risk, and avoid expensive audits.
Oracle EBS Success Stories
Learn how companies with mission-critical EBS systems are partnering with Syntax.
Bluescope Buildings sought a new hosting and managed services provider capable of architecting a solution that would ensure its Advanced Supply Chain Planning performance kept pace with its manufacturing operations.
Migrating to the Syntax Enterprise Cloud® enabled L&L Products’ Oracle EBS to execute with clockwork precision, delivering improved performance as well as predictable availability while integrating seamlessly with their supply chain.
Migrating to the Syntax Enterprise Cloud® enabled Step2 to scale-up the performance of its Oracle EBS ecosystem, ensuring operational efficiency, increased capacity, and improved performance in manufacturing and shipping.
Resources & Insights
Data Sheet
Application Management Services for Oracle E-Business Suite
Ebook
Driving Manufacturing Excellence
Webinar
Improving Disaster Recovery & High Availability for Oracle EBS Using OCI
Webinar
Securing Enterprise Workloads on OCI