Customer Story
Torex Gold Resources: Scaling Advanced Maintenance Planning Across Mining Operations
Overview
Torex Gold Resources Inc. is a Canadian-based, mid-tier gold producer operating two active mines — and developing a third — in Mexico’s Guerrero Gold Belt. With over 4,000 employees and contractors, Torex manages complex, safety-critical maintenance operations across multiple work centers.
To sustain its advanced forward scheduling process and support long-term operational scalability, Torex partnered with Syntax to implement SAP S/4HANA Asset Management for Resource Scheduling (RSH) as part of its broader move to SAP Cloud ERP Private, enabling seamless, visual, and scalable maintenance planning across its mining operations.
This move to SAP Cloud ERP also brought HR, finance, maintenance, and supply chain onto a single platform, giving Torex one source of truth for insights and analytics.
Customer Profile
Name: Torex Gold Resources Inc.
Headquarters: Toronto, Canada Operations: Mexico
Industry: Natural Resources | Mining
0
Operational Disruption During the Transition to SAP
30%+
Improvement in Maintenance Planning & Scheduling Productivity
1,000
Plant Maintenance Users Transitioned to SAP
Enabling Seamless Forward Scheduling Across Mining Operations
Challenges and Opportunities
- Torex Gold’s legacy Microsoft Dynamics tools couldn’t sustain forward scheduling at scale.
- Planners lacked an intuitive way to manage labor, material, and work center dependencies, and coordinated simultaneous maintenance manually.
- These gaps limited long-range visibility into workforce and material readiness – presenting a clear opportunity for a modern solution.
Torex Shares Journey to SAP Cloud ERP
“Syntax has a very good reputation in our vertical of mining, and overall, I think Syntax and Torex are a really good fit for each other. We run pretty agile, we run fast, and Syntax has that ability to run at our pace.”
– Rohit Tellis, Vice President, Information Technology at Torex Gold
Why SAP and Syntax
- SAP Resource Scheduling gave Torex an intuitive platform to sustain advanced forward scheduling at scale, integrating labor, materials, and work order dependencies.
- Syntax’s deep mining expertise and ability to run at Torex’s fast, agile pace made it the right partner to design, test, and deploy the solution quickly with minimal customization.
Value-Driven Results
- Zero Disruption – 1,000 plant maintenance users transitioned to SAP with zero operational disruption.
- Productivity – 30%+ improvement in maintenance planning and scheduling productivity, with schedulers building schedules in significantly fewer hours.
- Visibility – Improved visibility into manpower and material readiness, with significantly less manual coordination.
- Scalability – A repeatable template Torex can carry into its next operations as it grows and acquires new sites.
Torex Implements SAP S/4HANA Asset Management
for Resource Scheduling