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Syntax Terms of Services

These terms of services set forth additional terms that apply to specific Syntax services, as identified in the applicable sub-sections below. These terms of services shall apply solely to the extent incorporated by reference into an applicable Statement of Work (“SOW”), SaaS Subscription Agreement, Change Order (“CO”), Change Request (“CR”), or other ordering document between Syntax and Customer through which Customer purchases, accesses, or uses the applicable services described therein.

SaaS Services

Syntax’s provision of Syntax SaaS Services shall be governed by the following documents, as applicable: (i) the Master Services Agreement or  similarly named document (“General Terms and Conditions”), if any; (ii) the SaaS Subscription Agreement; (iii) the applicable SaaS Subscription Terms or General Subscription Terms for SaaS Services, as identified in the SaaS Subscription Agreement; and (iv) the applicable service description(s) for the subscribed SaaS Services.

The SaaS Subscription Agreement will include a link to either: (a) the SaaS Subscription Terms, which apply to customers that already have a Master Services Agreement or General Terms and Conditions with Syntax; or (b) the General Subscription Terms for SaaS Services, which apply to customers purchasing Syntax SaaS Services on a standalone basis and that do not have a Master Services Agreement or General Terms and Conditions with Syntax.

Customer’s access to, and use of, the Syntax SaaS Services is subject to the applicable SaaS Subscription Agreement and the applicable subscription terms and service description(s) identified therein. 

Existing customers 

Has a Master Services Agreement  
or General Terms and Conditions 
SaaS Subscription Terms 
(as updated from time to time) 

New customers 
*purchasing software only* 

No Master Services Agreement  
or General Terms and Conditions 
General Subscription Terms for SaaS Services 
(as updated from time to time) 

The service descriptions linked below apply only to the extent incorporated by reference into Customer’s applicable SaaS Subscription Agreement, Change Order (CO), or Change Request (CR), and only with respect to the software and SaaS Services expressly identified therein.

Syntax may update the linked terms for SaaS services (above) and related service descriptions (below) from time to time.

IoT Foundation
AI CodeGenie Suite
ShiftBook
SPC for SAP Digital Manufacturing
EC&O Toolkit (ECOT)
Project Forecasting Lite
Progress Billing
Integration Platform as a Service
Mobile Field Data Capture
Project Change Order Management

Statements of Work (North America only)

To review the terms and definitions used in Syntax SOWs, access this page: Definitions for Terms Used in Statements of Work.pdf. 


For Software Asset Management Services only (and as applicable):
Complete, download, and send this form to Customer’s Syntax delivery team contact person: Consent Addendum.
Note: You can also download, then complete the form and send it to Customer’s Syntax delivery team contact person.

SAP RACIs (North America only)

Remote Basis Services
Enhanced Basis Services
Cloud Managed Services for SAP Cloud ERP Private (Cloud Coordination and Cloud Operations Services)
SAP Managed Services (included with AWS, Azure, and GCP cloud services)

Service Schedules

Cloud Security Services (CSSs)
Customer Success Management Services (North America only)

Cloud Provider Terms and Conditions

The cloud provider-specific terms and conditions linked below apply only to the extent incorporated by reference into Customer’s applicable SOW.

AWS
Microsoft Azure
Google Cloud Platform (GCP)