Managed services provide solutions for IT Managers with challenging tasks.
In a previous post, we mentioned that when small and midsized businesses (SMBs) decide to implement ERP software (such as JD Edwards) and support it in-house, they run the risk of distracting their IT team from other important activities.
We may have understated our case a bit.
Any IT staff that suddenly gets JD Edwards support duties added to its plate isn’t just going to carve out a few hours each week to check in on the system. They’re going to make the ERP system their top priority.
At first, this arrangement may work out well (provided your IT group is reasonably capable and well staffed). But as time goes by and your business users are putting more and more data into the system – not to mention, requesting far greater customizations – the support burden will increase.
Is your IT staff ready for that?
A Common Pitfall of ERP Implementations
If you decide to maintain your ERP system in-house, your IT team will need to devote a significant percentage of its time to ERP support right from the start. And as you implement more business applications – and install the servers they run on – your IT infrastructure will only grow more complex.
Under pressure to keep building out the server room or data center at a reasonable cost, many SMB IT leaders simply look for bargains on the technology market. And let’s face it: hardware seems to get cheaper and more powerful each year. So IT directors will cobble together a series of great parts – only to find out later that they don’t work together as well as they had hoped.
When servers and network components can’t communicate effectively with each other, the IT staff has to spend more and more of its time fixing little glitches. That means they’ll have less time available for the strategic technology projects that can propel the business forward. It’s pretty ironic that implementing ERP software to give the company a competitive advantage can actually end up holding that company back.
The fault doesn’t lie with ERP platforms, of course. The fault lies in how they’re often implemented and maintained. That’s why companies need a new approach.
How Managed Services Can Help
If your SMB is seriously considering rolling out a new ERP platform but you don’t want to commit your in-house IT resources to many long hours of support tasks, there’s good news: working with a managed services partner can take ERP maintenance and support completely off your plate. The right partner can help you maximize the availability of your system and establish a more stable IT environment while increasing the predictability of your IT budget.
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