MONTREAL — JUNE 11, 2020 — Syntax, a leading provider of cloud-managed ERP services, today announced the launch of its multi-cloud portal to enable Syntax customers to view and manage all of their cloud solutions from a single, consolidated dashboard. The Customer Experience Hub (CxHub) provides Syntax customers with a modern, next generation customer experience with one view of their IT infrastructure resources, support tickets, and billing details.
Traditionally, IT infrastructure resources are housed in separate portals and dashboards. With the introduction of the CxHub, Syntax customers can now visualize trends across their private and public clouds in a single location. This consolidation saves time that may have otherwise been spent moving between disjointed applications to monitor separate cloud environments.
“Our clients know it’s no longer a competitive advantage to use cloud-based software. It’s a necessity,” said Marcelo Tamassia, Global CTO at Syntax. “They need to be cloud-native to survive, especially as more people work remotely. We’re proud to unveil the Syntax CxHub today to help clients make informed decisions about their cloud resources and help them improve their efficiency.”
The self-service model for CxHub helps teams automate the management and provisioning of their IT infrastructure resources. In addition, the Syntax CxHub allows users to:
- Monitor servers, virtual workstations, databases, network storage, block volumes, volume and database backups, network interfaces, public and private routes and load balancers
- Start, stop servers, provision virtual workstations, and manage private routes
- Compare line-item invoices and month-to-month billing insights organized by category
- Filter infrastructure resource monitoring, security, and support events by time, source, and severity
- Interact with resources and events across cloud platforms and regions or filter to a specific subset of resources
- View and analyze infrastructure resource usage, compliance, health, and changes that provide a clear audit trail across public and private platforms
- Integrate Incident and Service Request ticketing with ServiceNow® (SNOW) to easily create, track, and resolve issues
The CxHub uses a continuous release strategy so Syntax will automatically deploy new features for existing portal users as they are developed.
“At Syntax, we create best-in-class technology and innovations to drive exceptional value for our clients and provide them with continuous support,” said Christian Primeau, Global CEO at Syntax. “As more people work remotely, it is critical that our customers can effectively run their cloud environments and avoid any disruptions. Our CxHub helps our customers optimize their multi-ERP, multi-cloud solutions so they can scale and adapt to any situation that comes their way.”
Syntax has more than 40 years of experience managing mission-critical applications. Syntax is a certified partner of SAP, Oracle, and JD Edwards. Additionally, Syntax is SAP-certified in various operations, including application, cloud and infrastructure, hosting, and SAP HANA. For more information about Syntax CxHub, or to schedule a demo, please visit syntax.com/cxhub/.