What is the Syntax Customer Experience Hub?
The Syntax Customer Experience Hub (CxHub) is a multi-cloud portal which provides a single pane of glass through which Syntax customers can view and manage their Syntax Cloud solutions.
This CxHub provides self-service capabilities and visibility into IT infrastructure resources across all public and private cloud platforms, including servers, backups, and databases, billing details, as well as support interactions.
Multi-cloud portal for public and private platforms
Manage servers, virtual workstations, and public/private routes
Filter infrastructure resource monitoring, security, and support events
Key Benefits and Features
The CxHub provides a modern, next-generation customer experience for Syntax customers. Benefits include:
CxHub administrators can setup new users and can provide access to internal users as needed. Once in the portal, a user can:
- Stop, start and provision servers and virtual workstations, manage public and private routes
- Review and compare invoices, compare month-to-month billing by category and drill down into invoiced line items
- View and filter infrastructure resource monitoring, security and support events by time, source and severity
Using data as a guide, Syntax customers can make informed decisions which can lead to a reduction in costs and an increase in efficiency.
New CxHub Features are Continuously Released
The CxHub uses a continuous release strategy. As new features are developed, they will automatically be deployed.