Syntax CxHub
Manage Your Infrastructure, Billing, and Support in One Portal
Make better-informed decisions and resolve issues faster with complete visibility into every cloud resource.
What is the Syntax Customer Experience Hub?
The Syntax Customer Experience Hub (CxHub) is a multi-cloud portal that unifies Syntax Cloud infrastructure resources, billing details, and support interactions across every public and private cloud platform. Customers can monitor and manage resources, review and compare invoices, and track events and tickets, then use those insights to optimize allocation, reduce costs, and increase efficiency. Syntax CxHub is provided at no cost to our customers.
One View
Multi-cloud portal for public and private platforms
Maximum Control
Manage servers, virtual workstations, and public/private routes
Visualize Trends
Filter infrastructure resource monitoring, security and support events
Using data as a guide, Syntax customers can make informed decisions which can lead to a reduction in costs and an increase in efficiency.
Key Benefits and Features
Benefits
The CxHub provides a modern, next-generation customer experience for Syntax customers. Benefits include:
- Ticketing integration with ServiceNow® (SNOW)
- Insights to billing details and invoices
- Self-service model so you can stop/start resources, backup/restore resources and provision resources as needed
Features
CxHub administrators can setup new users and can provide access to internal users as needed. Once in the portal, a user can:
- Stop, start and provision servers and virtual workstations, manage public and private routes
- Review and compare invoices, compare month-to-month billing by category and drill down into invoiced line items
- View and filter infrastructure resource monitoring, security and support events by time, source and severity
New CxHub Features are Continuously Released
The CxHub uses a continuous release strategy. As new features are developed, they will automatically be deployed.