Posted On: February 13, 2020

Oracle Monitoring Moment: Finally Eliminating Oracle EBS 500 Internal Server Errors

Oracle E-Business Suite has been part of the IT business landscape for over three decades. Measured by the user experience alone, Oracle Corporation has improved the solution tremendously since its release in the 1990’s.

Yet, here in the 2020’s, even mundane issues like login errors continue to aggravate veteran Oracle EBS users, sometimes on a daily basis.

Experienced users understand this all too well. They hit the login page without an issue and enter their credentials correctly, only to get hit with a dreaded “500 Internal Server Error” message. Oracle’s out-of-the-box URL response time monitoring cannot identify or detect the root causes of 500 Internal Server Errors, generating frustration for all involved.

Business users who simply want to log in and do their jobs get furious at the IT department, wondering why such a common mistake can’t be detected and fixed. For their part, the IT team would like nothing more than to proactively detect and resolve these 500 Internal Server Errors so that they can focus their energies on more strategic priorities.

Fortunately, things don’t have to be that way. But before describing how, let’s explore the root of the problem.

Out-of-the-Box Oracle EBS URL Monitoring

Standard Oracle EBS monitoring consists of a simple response time check. This monitor checks for the presence of a static URL, which in most cases, would be the Oracle E-Business Suite login page. If the response time falls within the threshold, it sends back a “Success” message. Oracle EBS is a complex application with multiple components simultaneously servicing different type of requests. Consequently, a successful display of a login page does not guarantee the ability of a user to sign-on successfully, because the backend components servicing these requests might be different.

And when those differences arise, login problems follow.

A Solution to Eliminate 500 Internal Server Errors

Fortunately, 500 Internal Server Errors are no longer an unpleasant reality that Oracle E-Business Suite Users are forced to tolerate.

Syntax EnterpriseCare® monitoring system resolves Oracle’s URL monitoring limitation by simulating the Oracle E-Business Suite login process. It does this by using a combination of an Ubuntu proxy server, Python scripting and Selenium to create a monitoring package that opens the login page, enters the credentials and then logs back out after a successful login.

Because Syntax EnterpriseCare® works proactively rather than reactively, the end-user is none the wiser. They just enter their user name and password and go about doing their jobs. Things work just like they’re supposed to.

Learn More about Syntax EnterpriseCare® for Oracle E-Business Suite

Resolving 500 Internal Server Errors is just the tip of the iceberg when it comes to the value that Syntax EnterpriseCare® adds to Oracle E-Business Suite.

Syntax EnterpriseCare® is a proprietary solution and is the industry’s leading Oracle EBS monitoring and alerting tool. This blog entry is the second in a series of posts that will run throughout 2020 focusing on Oracle ERP monitoring challenges and solutions.

Stay tuned for future entries on both Oracle E-Business Suite and JD Edwards monitoring solutions.

If you’re ready to seamlessly log into Oracle without any unnecessary difficulties, need to fine-tune SQL to boost Oracle EBS performance or simply want to get the jump on bugs before they impact business, then visit our website’s Syntax EnterpriseCare® page or contact us and we will be happy to schedule a 1-1 meeting with one of our experts.