SOLUTIONS
Syntax EnterpriseCare®
Monitoring for Oracle ERP
Cost effective, intelligent and proactive monitoring for your Oracle ERPs
Syntax EnterpriseCare® Monitoring
Today’s ERP Monitoring landscape forms a paradox: Too many ERP monitoring tools provide too little information. The Enterprise monitoring market is flooded with tools that measure server speed, storage usage levels, and network response time. IT Managers might find those metrics useful but, at the end of the day, business stakeholders need answers to questions like:
- Can I complete payroll and/or MRP runs before my deadline?
- Will my monthly, quarterly or fiscal year-end close complete and financial statements be available on time?
- Will customer orders ship on time?
Syntax EnterpriseCare® ERP Monitoring Solutions deliver answers to these questions through a single solution framework that correlates information from a myriad of data sources to deliver the actionable information that your Oracle ERP users need to proactively resolve issues before they grow into problems
Syntax has tailored its EnterpriseCare® ERP Monitoring solutions to deliver what users value the most: A cost-effective, scalable monitoring tool that allows you to identify and eliminate performance issues and bottlenecks before they impact your ERP environment.
Business Challenges
Complexity : Monitoring diverse environments can be challenging and the associated tools may be complicated
Real-time Monitoring : Achieving real-time monitoring can be resource-intensive and impact the performance of the monitored system
Data Volume and Storage : Challenging to manage and store monitoring data without impacting system performance
Scalability: Monitoring tools must be scalable to keep up with growing demands
Alert Fatigue : Too many alerts, especially false positives, can overwhelm and lead to alert fatigue
Incident Response : Unavailability of real-time data on system activities to avoid delays in incident response
User Experience : Poor ERP performance or system downtimes directly impact end users
Performance Management : Monitoring for performance issues in real-time
Skills and Training : Requires skilled personnel who understand the ERP system and the intricacies of the monitoring tool
Cost : Differentiated tools may require a substantial cost for the tool and dedicated personnel to manage the tool
Integration : Tools may be standalone and not closely tied into the ERP and could require significant effort to integrate
Compliance Management : Ensure the ERP system and its technology conform with industry and internal norms
Syntax solution benefits
- Improved system performance monitoring detects issues for rapid resolution
- Proactive issue detection through log analysis avoids downtime and data loss
- Custom alerts and notifications hasten issue resolution
- Usage analytics can be used for strategic decision making and capacity planning
- Compliance and Audit adherence via reporting and audit trails
- Cost reduction through automation, improved efficiency and reduced downtime
- Self-healing via automatic updates ensures tool availability, relevance and reliability
- Vendor accountability, unparalleled visibility and insight ensures responsibility
Why Syntax for Oracle ERP monitoring
Comprehensive, Proactive Monitoring: Syntax EnterpriseCare offers 24/7 real-time monitoring to identify issues before they escalate, minimizing downtime and ensuring continuous business operations
ERP Focus : Designed specifically to handle the complexity of Oracle ERP environments, ensuring seamless functionality and performance
Security and Compliance : The solution monitors for vulnerabilities and compliance issues, helping organizations meet regulatory standards
Syntax EnterpriseCare for Oracle JD Edwards
Report/Job Monitoring : Tracks batch jobs and sends notifications based on pre-defined settings
Availability & Performance Monitoring : Monitor heartbeat for user and integrations and alert on SLAs for availability and response times
Application Insight : Monitor data integrity across key modules (sales/inventory/GL/AP/AR) and resolve record locks (reservations) automatically
Executive Summary & Compliance : Reporting on environment changes and best practices compliance
Operational Simplification : Monitor logs based on multiple filters/stages and automate periodic technical purges for performance and hygiene
Intelligence & Upgrades : Subscribers benefit from the collective intelligence of 100s of deployments and the automated updates
130+
JD Edwards customers leveraging EnterpriseCare ®
15
Core modules integrated into JD Edwards EnterpriseOne
Syntax EnterpriseCare for Oracle EBS
With Syntax EnterpriseCare® Monitoring for Oracle EBS, an alert is only the beginning
An alert from Syntax EnterpriseCare® triggers a series of events:
First, the system automatically creates a service request.
Second, the system suggests a solution based on the nature of the problem.
Third, the system assigns an appropriately-skilled expert to the service request. In many cases, the system automatically executes predefined fixes.
Take the first step to proactively optimizing your Oracle JD Edwards or Oracle E-Business Suite of applications today. Click here to download our EnterpriseCare® data sheet and/or contact Syntax today for a no cost analysis of how EnterpriseCare® can help you today.
