SAP Customer Experience
Personalize Digital Experiences That Engage Customers and Build Brand Loyalty
See how Callaway embraced growth while delivering outstanding customer experiences
Transform every step of the customer journey and empower business growth
Today’s customers demand seamless, personalized experiences across every touchpoint. To thrive in competitive markets, businesses must exceed these expectations to foster engagement and long-term loyalty. SAP Customer Experience (CX) enables businesses to create intelligent, adaptable customer journeys across e-commerce, sales, marketing, and data solutions.
Syntax helps businesses unlock the full potential of SAP CX by blending back-end efficiency with front-end innovation. Whether accelerating B2B or B2C commerce implementation or integrating SAP CX into core ERP processes, we deliver tailored solutions that reduce risk, lower costs, and drive faster ROI. We empower you to turn every interaction into an opportunity for growth, loyalty, and success.
SAP Commerce Cloud
Capture market opportunities and boost revenue with engaging storefronts that deliver personalized buying experiences.
SAP Customer Data Platform
Seamlessly gather back-end and front-end customer data to build unified profiles and unlock customer insights that enhance purchasing journeys.
SAP Emarsys
Design real-time, personalized, marketing-focused customer experiences with the help of an AI-enabled customer engagement platform.
SAP Service Cloud
Solve issues faster and increase efficiency with AI automation that reduces repetitive tasks and elevates every touchpoint.
SAP Sales Cloud
Enable teams to focus on high-value interactions by automating routine processes, resulting in stronger relationships and more sales.
SAP CX AI Toolkit
Equip global staff with tools that streamline decisions, automate tasks, and drive efficiency across sales, service, and commerce.
Customer Story
Novexco: Expanding Growth Potential and Streamlining Data Management with a Scalable Solution
Based in Quebec, Canada, Novexco has provided office services and distributed office supplies for over 25 years. Manual processes made data visibility challenging on the company’s homegrown ERP system—which couldn’t sustain projected growth. The distributor sought a new approach that could scale with business demands while centralizing data.
“SAP is no longer just for large companies. Paired with the right implementation team, SAP can help propel small and medium-sized companies through digital transformation.”
– Michel Bouchard
Vice President of IT, Novexco
360 degree
view of all sales and transactional data
1
central source of truth with universal access to all data
Accelerate your path to E-Commerce Success with Syntax
Syntax B2B E-Commerce Accelerator
A preconfigured solution for B2B companies, it accelerates SAP Commerce Cloud adoption in weeks, with intelligent pricing models, price lists, quote generation, and more. Seamlessly integrated with SAP Cloud ERP, it supports various e-commerce scenarios like order management, price quoting, and returns, while offering personalized storefronts, self-service tools, and advanced features for enhanced user experience.
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Syntax B2C E-Commerce Accelerator
A preconfigured solution for storefronts, it enables companies to launch a fully integrated, SAP Commerce Cloud and ensure connectivity between front-end and back-end applications. With full SAP Cloud ERP integration and AI-driven personalization, it delivers an omnichannel shopping experience that boosts efficiency, enhances customer engagement, and drives growth.
Industry know-how
At Syntax, we combine extensive industry experience with deep enterprise application, cloud, and security knowledge to deliver context to technology. Explore how we bring CX to consumer goods businesses.
Retail
Fashion
Wholesale Distribution
Manufacturing
