Application Managed Services

On-Demand Application
Support for SAP and Oracle ERP

RECRUITING AND TRAINING STAFF, MANAGING DAILY OPERATIONS, AND RETAINING MAXIMUM PERFORMANCE FROM YOUR SAP AND ORACLE ERP ARE CHALLENGES ALL ORGANIZATIONS FACE.

THE DIFFICULTY OF STRIKING THE RIGHT BALANCE BETWEEN PROVIDING BUSINESS USERS THE SUPPORT THEY NEED, WITH BOTH SPEED AND COST-EFFICENCY, ADDS AN ADDITIONAL LAYER OF COMPLEXITY TO ERP MANAGEMENT. CONSEQUENTLY, MANY SAP, JD EDWARDS OR ORACLE E-BUSINESS SUITE CUSTOMER ORGANIZATIONS FIND THEMSELVES UNDERSTAFFED AND UNDER SKILLED.

THE SYNTAX SAP AND ORACLE AMS TEAM RESOLVES THIS CHALLENGE BY PROVIDING YOU WITH ON-DEMAND, REMOTE ACCESS TO THE EXPERTS YOU NEED TO MAINTAIN YOUR SAP, JD EDWARDS AND ORACLE E-BUSINESS SUITE APPLICATIONS.

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Private Cloud Customers
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Oracle and SAP ERP Customers
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Client Retention
3 Tangible Benefits
Through a Single SAP and Oracle AMS Provider

PARTNER WITH SYNTAX FOR SAP AND ORACLE AMS TO GAIN 3 IMMEDIATE BENEFITS:

Cut Total Cost of Oracle ERP and SAP Ownership by 25% or More

Oracle and SAP ERP subject matter experts are difficult to find, expensive to hire and challenging to retain. Syntax’s AMS team relieves these headaches by giving you access to the SAP and Oracle skillsets you need, when you need them, at a pricing model tailored to match your business requirements.

Clients who partner with Syntax for AMS typically see their total cost of ownership (TCO) drop by 20% or more.

Improve Support and Responsiveness to the Business Users

Providing consistent and timely support for applications such as JD Edwards Financials, JD Edwards HCM, Oracle EBS Order Management, or Oracle EBS Advanced Supply Chain is a challenge for organizations who don’t have the budget to staff multiple full-time employees skilled in each of those competencies.

Syntax’s AMS team removes that pain point by providing on-demand access to a team of certified SAP, JD Edwards and Oracle EBS Subject Matter Experts who are dedicated to supporting customer environments.

Refocus Staff on Strategic Objectives and Projects

If staffing costs typically constitute the largest line-item of most corporate IT budgets, doesn’t it make sense that these experts’ efforts should be focused on creating value for your business? Too often, full-time SAP and Oracle ERP specialists are forced to spend their time on routine tasks, end user questions, and daily operational support which, while essential, provide little additional value to your SAP and Oracle solutions and take away from key initiatives and enhancements.

Partnering with Syntax’s AMS team frees internal staff from the day-to-day maintenance and support of your SAP and Oracle ERP applications, allowing your team to focus on strategic projects that directly advance your business goals.

SIMULTANEOUSLY SIMPLIFY SAP and ORACLE ERP MANAGEMENT WHILE CUTTING TCO

Take the first step towards lowering your Total Cost of Ownership while simplifying the management of SAP, JD Edwards and Oracle EBS by contacting Syntax today.

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Syntax AMS Methodology and Configurable Service Delivery

Syntax AMS team begins every engagement by gathering information to build a comprehensive customer profile, detailing your functional system setup, business requirements, and operational schedules. We analyze available documentation, along with a system configuration review, to build a complete portfolio of your business and system processes.

In addition, we build relationships with members of client staff, both IT and power users, to ensure that the Syntax AMS team serves as an extension of your internal team. Finally, we meet regularly with our clients to identify tasks and business needs, and prioritize requests, with the goal of burning down your existing support backlog and finding new ways to add value. We can even conduct remote training on specific features or procedures within your Oracle or SAP ERP system.

Simplify SAP, JDE and EBS Maintenance and Management

Syntax’s AMS team simplifies the end-to-end maintenance and management of your SAP environment and your JD Edwards and Oracle E-Business Suite.

The Syntax AMS team will also tailor SAP, JD Edwards and/or Oracle EBS enhancement strategies that are right for you and ensure you remain “code current.”

Most importantly, our AMS team acts as a true partner as we work with you to review constantly your workflows, setups/configurations and customizations looking for ways to either enhance performance or improve efficiency through automation. We also actively work to identify areas where we can train your SAP, JD Edwards and/or Oracle EBS user base to better use functionality, just as we work to help you identify new functionality that can help improve business processes.

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