Application Managed Services

On-Demand Application
Support for Oracle ERP

RECRUITING, TRAINING, MANAGING AND RETAINING MAXIMUM PERFORMANCE FROM YOUR ORACLE ERP IS A CHALLENGE ALL END USERS STRUGGLE WITH.

THE DIFFICULTY OF STRIKING THE RIGHT BALANCE BETWEEN PROVIDING BUSINESS USERS THE SUPPORT THEY NEED, WHEN THEY NEED IT AND AT AN EFFECTIVE COST, ADDS AN ADDITIONAL LAYER OF COMPLEXITY. CONSEQUENTLY, MANY JD EDWARDS OR E-BUSINESS SUITE END USERS FIND THEMSELVES OVERSTAFFED AND UNDER SKILLED.

THE SYNTAX ORACLE AMS TEAM RESOLVES THIS CHALLENGE BY PROVIDING YOU WITH ON-DEMAND, REMOTE ACCESS TO THE EXPERTS YOU NEED TO MAINTAIN YOUR JD EDWARDS AND ORACLE E-BUSINESS SUITE APPLICATIONS.

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3 Tangible Benefits
Through a Single Oracle AMS Provider

PARTNER WITH SYNTAX FOR ORACLE AMS TO GAIN 3 IMMEDIATE BENEFITS:

Cut Total Cost of Oracle ERP Ownership by 25% or More

Oracle ERP Subject Matter Experts are at once difficult to find, expensive to hire and tend to be high-turnover employees. Syntax’s AMS team relieves those headaches by giving you access to the Oracle skill-sets you need, when you need them, at a pricing model tailored to match your business requirements.

Clients who partner with Syntax for Oracle AMS typically see their total cost of ownership (TCO) drop by 25% or more.

Improve Support and Responsiveness to the Business Users

Providing consistent and timely support applications such as JD Edwards Financials, JD Edwards HCM, and/or Oracle EBS Order Management and Oracle EBS Advanced Supply Chain is a challenge for organizations who don’t have the budget to staff multiple full-time employees skilled in each of those competencies.

Syntax’s AMS team removes that pain point by providing on-demand access to a team of certified JD Edwards and Oracle EBS Subject Matter Experts who are dedicated to supporting your environment.

Refocus Staff on Strategic Objectives and Projects

If staffing costs typically constitute the largest line-item of most corporate IT budgets, doesn’t it make sense that these experts’ efforts should be focused on creating value for your business? But too often, full-time Oracle ERP specialists are forced to spend their time on routine maintenance tasks which, while essential, provide little additional added value to your Oracle solution and takes away from providing customer service.

Partnering with Syntax’s Oracle AMS team frees internal staff from the day-to-day maintenance of your Oracle ERP applications, allowing your team to focus on strategic projects that directly advance your business goals.

SIMULTANEOUSLY SIMPLIFY ORACLE ERP MANAGEMENT WHILE CUTTING TCO

Take the first step towards lowering your Total Cost of Ownership while simplifying the management of JD Edwards and Oracle EBS by contacting Syntax today.

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Syntax AMS Methodology and Configurable Service Delivery

Syntax AMS team begins every engagement by executing a comprehensive JD Edwards and/or Oracle EBS Health Check which reviews all technical and functional components of your footprint, reviews maintenance records and setup documentation and provides detailed recommendations for improvements where applicable.

Based on the results of your health check, Syntax will devise a comprehensive functional and system administration support plan. Your support plan will be tailored to meet your business needs should you need 8×5, 12×5, or 24×7 AMS support. You can even configure flexible, off-site and on-site service delivery from Subject Matter Experts, should you need it.

Simplify JDE and EBS Maintenance and Management

Syntax’s AMS team simplifies the end-to-end maintenance and management of your JD Edwards and Oracle E-Business Suite.

The Syntax AMS team will also tailor JD Edwards and/or Oracle EBS enhancement strategies that are right for you and ensure you remain “code current.”

Most importantly, our AMS team acts as a true partner as we work with you to review constantly your workflows, setups/configurations and customizations looking for ways to either enhance performance or improve efficiency through automation. We also actively work to identify areas where we can train your JD Edwards and/or Oracle EBS user base to better use functionality, just as we work to help you identify new functionality that can help improve business processes.