Improve the customer experience and boost sales in an unpredictable retail landscape
Customers are seeking greater convenience, better value, and a shopping experience that goes beyond mere transactions to deliver fun and memorable moments. For retail and consumer goods companies, it’s more crucial than ever to understand the evolving expectations of consumers, particularly with the integration of supply chain advancements, digital technologies, and other innovations.
Industry Trends
- Rise of omnichannel strategies to meet customers where they are
- Rising consumer demands and expectations
- New experiential retail spaces and payment options
- Convergence of the physical and online worlds
- E-retailers and traditional retailers alike are reimagining their approach
Innovating for success
To respond and thrive, retailers and consumer goods companies need to be agile in an ever-changing landscape, embracing new technologies that enable them to cut costs, offer greater value, and live up to higher customer expectations than ever before. We help consumer product companies:
- Analyze, plan, and optimize assortments, prices and promotions based on customer needs
- Offer promotions specific to customer buying behaviors
- Boost the efficiency of retail operations and processes
- Deliver a relevant customer experience anywhere, anytime
- Fulfill demand flexibly across channels and optimize inventory, warehouses, and transportation
Empowering your business through ERP solutions
We empower retail companies to harness the full potential of ERP solutions to reduce risks and unlock new opportunities. Through our suite of tailored solutions, we equip businesses with the leading-edge technology necessary to drive sustainable growth and achieve long-term profitability.
We help:
- Provide secure, integrated, and cloud-based ERP solutions that drive efficiencies across all aspects of operations.
- Develop comprehensive managed public, private or hybrid cloud solution plans for mission-critical applications.
- Increase efficiency, productivity, and agility across different departments, processes and systems.
- Enable real-time data analytics and smarter predictive analytics to enhance decision-making processes.
Navigate change and plot a path to success
Our team has helped clients implement the right technology to proactively identify issues, take action, and stay profitable. No matter your stage of growth, we’re here to help.
20 + years of proven retail industry experience
Smart, lean methodology built on best practices
Passion for innovation
Redefine the customer journey with SAP Customer Experience Solutions
SAP’s Customer Experience (CX) solutions connect end-to-end systems and customer data, enabling true omnichannel engagement for retail companies. Whether B2B or B2C, seamlessly interact with customers across online and in-store touchpoints, delivering personalized, real-time experiences wherever they shop.
Customer stories
“SAP Omnichannel Point-of-Sale by GK has enabled us to establish a strong platform for international growth while helping ensure we have the capabilities to offer outstanding customer experiences.”
Sai Koorapati
CIO, Callaway Golf Company
Industry resources
Avril Case Study
See how Independent Grocer Avril leveraged SAP S/4HANA for Retail to gain greater visibility and provide a platform for growth.
E-book – Transform with Public Cloud
Learn how the Syntax team leverages SAP and Public Cloud technology to help retailers transform their digital capabilities.
E-book - The Biggest Dangers Facing Retail Today
The retail industry is undergoing a seismic shift that is threatening the very existence of many retailers. Learn how best-in-class retailers are staying ahead of the curve.
Expert leadership in Retail
“In the realm of retail, integrating channels and prioritizing customer experience is paramount. A successful Retail ERP system not only streamlines operations but also facilitates omnichannel synergy. Ultimately, it’s seamless fusion of technology and customer centricity that defines true excellence in modern retail.”
Johann Grassi
Associate Partner, Syntax
Driving Cloud modernization and efficiency with AWS expertise
At Syntax, we combine deep industry expertise with AWS’s innovative solutions to streamline and transform your operating models, driving greater efficiency at scale. With our AWS Consumer Goods Competency, we’re the ideal partner to guide your cloud modernization journey.
Our retail solutions partnerships
Our team is thrilled to collaborate with key partners to deliver tailored solutions that drive innovation and create impactful outcomes that help businesses thrive.
