Compliance & Certification

SSAE 16 Level 2 Compliant

In today’s global economy, service organizations and providers must demonstrate that they have adequate controls and safeguards when they host or process data belonging to their clients.For 11 consecutive years Syntax has achieved annual compliance with the rigorous SAS 70 and, beginning in 2011, the SSAE 16, Level 2 audit requirements.

Statement on Standards for Attestation Engagements (SSAE) 16 is an attestation standard put forth by the Auditing Standards Board (ASB) of the American Institute of Certified Public Accountants (AICPA) that addresses engagements undertaken by a service auditor for reporting on controls at organizations that provide services to user entities, for which a service organization’s controls are likely to be relevant to a user entities internal control over financial reporting (ICFR). SSAE 16 effectively replaces Statement on Auditing Standards No. 70 SAS 70) for service auditor’s reporting periods ending on or after June 15, 2011. The SSAE 16 is an enhancement to the current standard for Reporting on Controls at a Service Organization, the SAS 70. To learn more about SSAE 16, please visit: http://ssae16.com/SSAE16_overview.html

SOC 1 AND SOC 2 COMPLIANT

Developed by the American Institute of Certified Public Accountants (AICPA), System and Organization Controls (SOC) has a suite of service offerings certified public accountants (CPAs) provide in connection with system-level controls. SOC has two important levels: SOC 1 and SOC 2. Syntax is compliant with both, providing a transparency of specific controls implemented by Syntax and the tests performed by auditors. SOC 1 focuses on internal controls over financial reporting while SOC 2 is an auditing procedure to ensures Syntax securely manages customer data and protects the interests and privacy of its customers. For more information about the AICPA and SOC, please visit www.aicpa.org/soc.

FDA COMPLIANT SUPPORT

When it comes to U.S. Food and Drug Administration (FDA) compliance, avoiding risks is a reward in and of itself. Syntax uses a risk-based approach to support Life Science FDA Compliance. Rely on us to help you evaluate overall system risk to product quality, patient safety and data integrity (GAMP5), develop a comprehensive set of functional requirements for your system, perform methodical risk analysis on defined requirements, categorize risk based on potential consequences if the function does not work properly, prepare test verifications (qualifications) that are scaled to the risk level assigned to the function tested, and collaborate with you and your vendors on compliance efforts according to established roles and responsibilities (use and administration). For more information about the FDA, please visit https://www.fda.gov/about-fda.

HIPAA COMPLIANT

The Syntax Enterprise Cloud has been certified as HIPAA Compliant. If your organization is subject to the regulations set down in the U.S. Health Insurance Portability and Accountability Act (HIPAA) the Syntax Enterprise Cloud provides you with a secure environment to store, maintain and process protected health information. All of Syntax’s data centers have implemented HIPAA-compliant policies, processes and procedures to achieve technical, administrative and physical safeguards to protect Personal Health Information (PHI.). To learn more about HIPAA, please visit: https://www.hhs.gov/hipaa/index.html

PCI Certified
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In an ongoing effort to provide the most secure environment possible for its hosted clients, Syntax deploys the rigorous safeguards and controls necessary to attain Payment Card Industry Data Security Standard (“PCI DSS”) Compliance. PCI DSS is a proprietary information security standard created by the PCI Security Standards Council to increase controls around cardholder data to reduce the instances of credit card fraud.

By adhering to these strict standards, Syntax is invested in the security of our clients’ transactional and customer information and it is proud to be part of a united, global effort to reduce payment card data accessibility risk. To learn more about PCI, please visit: https://www.pcisecuritystandards.org/

SERVICE DESK INSTITUTE (SDI) CERTIFIED

Since 1988, the Service Desk Institute (SDI) has been inspiring service desks and service desk professionals worldwide. SDI has been tried and tested by thousands of companies and service desk professionals in more 150 countries. SDI’s globally accepted Service Desk Certification (SDC) program is the only benchmarking method based on industry standards for service desk best practices, designed specifically to certify service desk quality. To learn more about SDI, please visit: https://www.servicedeskinstitute.com/.

HELP DESK INSTITUTE (HDI) CERTIFIED

Founded in 1989 as the Help Desk Institute, HDI is a professional association with its overall mission to facilitate professional development and to foster organizational success through exception customer service, with a focus on help and support desk operations. HDI’s certifications are one of the best known and most respected in the industry. To learn more about HDI, visit https://www.thinkhdi.com/certification.aspx.

PRIVACY SHIELD Framework CERTIFICATION
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The United States Department of Commerce and the European Commission have agreed on a set of data protection principles and frequently asked questions (the “Privacy Shield Principles”) to enable U.S. companies to satisfy the EU law requirement that personal information transferred from individuals within the European Economic Area to the United States be adequately protected.Consistent with its pledge to protect personal privacy,Syntax adheres to the Privacy Shield Principles and has self-certified compliance with the U.S.-EU Privacy Shield Framework. To learn more about the Privacy Shield framework please visit: https://www.privacyshield.gov/

Oracle Platinum Partner
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With its Platinum status, Syntax receives the benefit of being recognized by Oracle and its clients, and the highest level of engagement, commitment and benefits available to OPN partners. Platinum OPN members receive dedicated virtual account management support to build joint development plans and help broaden specialization areas and revenue opportunities. Syntax has been an active Oracle Partner Network member since 2001.

About the Oracle Partner Network

Oracle Partner Network (OPN) Specialized is the latest version of Oracle’s partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing productportfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To learn more about OPN, please visit: http://www.oracle.com/partners/index.html

SAP GOLD PARTNER
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With its SAP Gold partner status, Syntax receives an advanced partnership level and a stronger association with SAP. Additional benefits include access to several engagement models, increased opportunity for training and enablement, and marketing support.

About the SAP PartnerEdge

The SAP PartnerEdge program gives partners access to resources, services, and benefits to establish and maintain a successful partnership with SAP. All information and materials related to the program are available on the SAP PartnerEdge website: https://partneredge.sap.com/en/welcome.html

AWS Advanced CONSULTING Partner

As a certified Amazon Web Services Advanced Consulting Partner, Syntax can help customers of all sizes design, architect, build, migrate, and manage their ERP workloads and applications on AWS. This Advanced Consulting Partner accreditation enables Syntax to gain exclusive access to a wide range of resources and training to support our customers as they deploy, run, and manage their applications in the AWS Cloud. Learn more at https://aws.amazon.com/partners/consulting/

HPE GOLD PARTNER & 2019 GLOBAL SERVICE PROVIDE OF THE YEAR

Syntax was named Hewlett Packard Enterprise (HPE) 2019 Global Service Provider of the Year and North America Customer Excellent Innovation Award. These selective awards recognize Syntax globally for its outstanding customer excellence and helping companies optimize their private cloud strategies. Syntax is a Gold Partner with HPE. For more information about HPE partners, please visit https://www.hpe.com/us/en/solutions/partners.html.

Microsoft Gold PARTNER
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With its Microsoft Gold status, Syntax has earned certified competencies for Cloud Platform, Cloud Productivity, Data Center, Data Analytics, and Application Development. This gold status is an affirmation from Microsoft that Syntax possesses exceptional skills, capabilities, and expertise in these focus areas. Learn more about Microsoft’s partner program at https://partner.microsoft.com/en-US/.

IBM SILVER BUSINESS PARTNER

Syntax is a Sliver Business Partner with IBM. The IBM PartnerWorld Program is IBM’s premiere partner program empowering Business Partners with the tools and resources to help transform clients into industry leaders. For more information about the IBM PartnerWorld Program, please visit https://www.ibm.com/partnerworld/program/benefits/levels.

CISCO SELECT AND MANAGED SECURITY SERVICES PARTNER

Syntax has earned the Select Partner certification level from Cisco where we can resell Cisco’s software, hardware, and services. Syntax is also a Managed Security Services Partner with our Managed Service License Agreement (MSLA) with Cisco. Syntax can provide Cisco’s security solutions for customers. For more information about Cisco partners, please visit https://www.cisco.com/c/en/us/solutions/partner-ecosystem.html.

VMware Partner Premier Cloud Provider

With the distinction of Cloud Provider Premier Partner in the VMware Partner Network, Syntax has made an investment in training and dedication to excellence in delivering VMware virtualization solutions. For more information about the VMware Partner Network, please visit: https://www.vmware.com/partners.html.

Americas’ SAP USERS’ GROUP (ASUG) PARTNER
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Founded in 1991 by four pioneers who understood the potential of SAP software, the Americas’ SAP Users’ Group (ASUG) today is the world’s largest independent SAP usergroup with 2,400+ corporate members. ASUG’s mission is to help their members maximize the value of their SAP investments. To learn more about ASUG, please visit: https://www.asug.com/

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