SOLUTIONS

SAP Managed Services

Ensure your SAP landscape is successfully implemented, optimized, and running smoothly.

Your powerful
SAP Toolset

SAP is the lifeblood of your organization. However, the time and effort required to manage today’s technology complexities can be a distraction to your key business objectives. With Syntax SAP Managed Services, your IT can be a powerful tool to gain a competitive advantage. Our highly trained and skilled SAP Managed Services team will help free up your IT department, allowing you to refocus resources on more critical business initiatives.

Syntax provides organized and proactive Managed SAP Services to customers who require uninterrupted access to their critical data and software on multiple platforms. By monitoring essential components of your systems such as your SAP applications, Syntax will reduce unplanned downtime and speed up problem resolution, improving your IT environment’s overall availability and performance.

Syntax SAP Managed Services insulates your business from the many challenges associated with independently building and supporting your IT infrastructure. For example, Syntax SAP Managed Services simplifies the cost and complexity of managing SAP technologies, giving your SAP users a modern user experience. Focusing on your business growth will help improve your bottom line.

Benefits of Syntax SAP Managed Services

1. Free Up IT resources

Eliminate the staffing challenges associated with hiring from a scarce talent pool of skilled SAP resources with specialized knowledge.

2. Tackle today’s skills gap

Minimize the need to hire, train and retrain.

3. Be a step ahead

Proactively monitor and manage SAP systems to anticipate issues before they arise.

4. Be ready

Reduce system downtime and speed up problem resolution.

5. Increase SAP performance

Improve efficiency by identifying IT department weaknesses and filling in vital gaps. We can help you optimize your SAP environment.

6. Control SAP costs

Improve return on investment (ROI) for SAP.

SAP Application Management Services

Syntax provides Application Management Services (AMS) for SAP applications in the areas of Digital, Core ERP, Analytics, and Tools/Services. We are the first global provider to hold the AMS certification for SAP S/4HANA.

Achieve Better Results With A Global Partner Who Knows the Value of Local Support
With Syntax’s nearshore Mexico-based support model, you’ll realize advantages which can’t be found in traditional farshore India support models. Our global AMS reach with local time zone coverage, local language support, local requirement knowledge, and cultural proximity for mission-critical SAP applications will provide structured flexibility for your business. With Syntax AMS, you’ll be able to continuously innovate, improve your business processes, and better manage your SAP.

Key Benefits of SAP AMS

Nearshore Support Model.

Syntax customers are supported by our nearshore AMS team in Puebla, Mexico, allowing them to successfully leverage a number of benefits not offered through the traditional farshore India support model. Same time zone support with zero delay for SAP application assistance.

Scale Up and Down As Your Business Changes.

Our structured flexibility gives you global options with regional differences in mind.

Top Talent With Low Turnover.

Our talent is experienced and knowledgeable. We have one of the lowest employee turnover rates around.

Know Our Team By Name.

Syntax’s AMS customers receive named AMS account resources. A consistent support team known by name rather than a pooled model of resources.

Your Service Ticket Stays In Your Region.

You have local time zone coverage, language support, requirement knowledge, and cultural proximity.

Flexibility.

Our AMS support model is customized to your operational processes and governance model so you can be agile and nimble in supporting SAP end users.

Syntax Application Management Services for SAP

Digital
Start your intelligent digital business journey with mobility and a seamless interface between applications to improve your overall user experience.

Core ERP
Tailored solutions to meet your specific business needs. (Application development and support, service excellence, global delivery, and improved service levels.)

Analytics
Accelerate your digital experience and gain insights with visualizations, reporting, and dashboards to help you drive business efficiency.

Tools / Services
Bring speed and consistency to automation during application testing. Improve your operational efficiencies through analysis of existing business process problems.

Our Region for Region Concept is Unique

Syntax’s region for region concept ensures you have local time zone coverage, language support, requirement knowledge, and cultural proximity. And you don’t have to pay for other languages. You get four languages (English, Spanish, German, and Mandarin) for one price.

Structured Flexibility

Service Region

Europe

USA

China

Mexico

Service Categories

Incident

Service Requests

Change Requests

Application Monitoring

Service Levels

Level 1: Quality Assurance (QA)

Level 2: Fixes with Work Instructions

Level 3: Fixes with No Work Instructions

Level 4: Enhancement

Service Times

8 – 17

8 – 18

24 x 7

On-demand stand by

Service Areas

SAP ERP

SAP BW, BO

SAP PI, PO

SAP SolMan

Syntax Global AMS Service Options (Excerpt)

SAP Remote Managed Services

Are you still running your SAP environments on-premises using your own IT equipment? Syntax’s SAP Remote Managed Services provide you access to experienced SAP professionals around the clock via phone call, email, or our ServiceNow portal. Combine this expertise with our remote services model and gain access to senior-level consultants for a fraction of the cost of a full-time, on-staff equivalent. Offload the tasks you choose to our knowledgeable consultants and reallocate your staff to more strategic business drivers.

The high cost of training and retaining talent has made outsourcing SAP services commonplace today. Let Syntax tailor a service package that works best for your business. Choose from among our proactive, reactive, or task-based support options designed to suit your business needs. Users can take advantage of our Remote Managed Services, Application Management Services, or both.

Recommended Insights

The Hybridization of IT: How Your Company Can Profit From Managed Cloud Services View Whitepaper
The Ultimate Guide to Managed Cloud View eBook
SAP Hosting and Managed Services View Data Sheet
Syntax Global Application Managed Services (AMS) for SAP View Data Sheet