WHY SYNTAX

Our Approach

Since 1972, Syntax has been providing comprehensive technology solutions to businesses of all sizes with thousands of customers trusting Syntax with their IT services and ERP needs.

Today, Syntax is a leading managed cloud provider for mission-critical applications. Syntax has undisputed strength to implement and manage multi-ERP deployments (SAP and Oracle) in a secure and resilient private, public, hybrid, or multi-cloud environment.

Transform your investment in SAP, Oracle E-Business Suite, Oracle JD Edwards, PeopleSoft, Hyperion, OBIEE and Siebel into value by partnering with Syntax for Cloud Solutions, Managed Services and Consulting Services.

With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves corporations across a diverse range of industries and markets.

Syntax is an SAP Gold Partner, Oracle Sell Partner, AWS Advanced Consulting Partner, Microsoft Gold Partner and IBM Silver Partner.

With offices worldwide and over 1000 customers across all business segments, Syntax has a deep and diversified customer base with longstanding relationships.

The Syntax Promise | Customer Benefit

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Plan

  • Discover current landscape and pain points
  • Develop a holistic cloud journey
  • Recommend an end-to-end migration strategy

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Build

  • Platform agnostic ERP build experience
  • Proven methodology
  • Promote innovation and creativity

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Migrate

  • De-risk go-live
  • Cloud migration expertise (people, processes and technologies)
  • Structured flexibility

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Run

  • Increase efficiency and productivity of your workforce
  • Provide full-stack visibility
  • Peace-of-mind through a secure environment
  • Dedicated end-to-end infra and ERP support

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Optimize

  • Enhance business agility and flexibility
  • Right-sizing to application demands
  • Exploring opportunities for cost optimization

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Innovate

  • Unlock business value from your data
  • Build new experiences for your customers
  • Enable you to capture, manage, analyze and act on data at scale
  • Modernize workloads & cloud maturity journey adoption

Expansion Milestones

APRIL 2017

Syntax announces the acquisition of Core Services.

JANUARY 2019

Syntax announces the acquisition of EmeraldCube Solutions and Freudenberg IT (FIT).

Awards & Recognition

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Winner of the Oracle JD Edwards Partner Excellence Award

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Leading Global Sap Managed Cloud Provider

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Recognized by Oracle as the #1 Cloud Provider for Oracle JD Edwards

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Syntax Was One of the First Oracle E-Business Suite Hosting Providers

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Syntax Is an AWS Advanced Consulting Partner

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Winner of IBM 2018 North America Excellence Award as Top Strategic Services Partner

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Winner of HPE 2019 North America Service Provider Award for Customer Excellence

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Named to CRN's 2021 Managed Service Provider Elite 150 List

Compliance & Certification

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SAP

Syntax is SAP certified in application operations, cloud and infrastructure operations, hosting operations, and SAP HANA operations. Syntax is the first global provider to hold the AMS certification for SAP S/4HANA.

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AWS

Syntax has more than 175 AWS technical and business accreditations and 39 AWS technical certifications.

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SSAE 16 Level 2 Compliant

In today’s global economy, service organizations and providers must demonstrate that they have adequate controls and safeguards when they host or process data belonging to their clients. For 11 consecutive years Syntax has achieved annual compliance with the rigorous SAS 70 and, beginning in 2011, the SSAE 16, Level 2 audit requirements.

Statement on Standards for Attestation Engagements (SSAE) 16 is an attestation standard put forth by the Auditing Standards Board (ASB) of the American Institute of Certified Public Accountants (AICPA) that addresses engagements undertaken by a service auditor for reporting on controls at organizations that provide services to user entities, for which a service organization’s controls are likely to be relevant to a user entities internal control over financial reporting (ICFR). SSAE 16 effectively replaces Statement on Auditing Standards No. 70 SAS 70) for service auditor’s reporting periods ending on or after June 15, 2011. The SSAE 16 is an enhancement to the current standard for Reporting on Controls at a Service Organization, the SAS 70. To learn more about SSAE 16, please visit: http://ssae16.com/SSAE16_overview.html

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SOC 1 and SOC 2 Compliant

Developed by the American Institute of Certified Public Accountants (AICPA), System and Organization Controls (SOC) has a suite of service offerings certified public accountants (CPAs) provide in connection with system-level controls. SOC has two important levels: SOC 1 and SOC 2. Syntax is compliant with both, providing a transparency of specific controls implemented by Syntax and the tests performed by auditors. SOC 1 focuses on internal controls over financial reporting while SOC 2 is an auditing procedure to ensure Syntax securely manages customer data and protects the interests and privacy of its customers. For more information about the AICPA and SOC, please visit www.aicpa.org/soc.

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FDA Compliant Support

When it comes to U.S. Food and Drug Administration (FDA) compliance, avoiding risks is a reward in and of itself. Syntax uses a risk-based approach to support Life Science FDA Compliance. Rely on us to help you evaluate overall system risk to product quality, patient safety and data integrity (GAMP5), develop a comprehensive set of functional requirements for your system, perform methodical risk analysis on defined requirements, categorize risk based on potential consequences if the function does not work properly, prepare test verifications (qualifications) that are scaled to the risk level assigned to the function tested, and collaborate with you and your vendors on compliance efforts according to established roles and responsibilities (use and administration). For more information about the FDA, please visit https://www.fda.gov/about-fda.

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HIPAA Compliant

The Syntax Enterprise Cloud has been certified as HIPAA Compliant. If your organization is subject to the regulations set down in the U.S. Health Insurance Portability and Accountability Act (HIPAA) the Syntax Enterprise Cloud provides you with a secure environment to store, maintain and process protected health information. All of Syntax’s data centers have implemented HIPAA-compliant policies, processes and procedures to achieve technical, administrative and physical safeguards to protect Personal Health Information (PHI.). To learn more about HIPAA, please visit: https://www.hhs.gov/hipaa/index.html

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PCI Certified

In an ongoing effort to provide the most secure environment possible for its hosted clients, Syntax deploys the rigorous safeguards and controls necessary to attain Payment Card Industry Data Security Standard (“PCI DSS”) Compliance. PCI DSS is a proprietary information security standard created by the PCI Security Standards Council to increase controls around cardholder data to reduce the instances of credit card fraud.

By adhering to these strict standards, Syntax is invested in the security of our clients’ transactional and customer information and it is proud to be part of a united, global effort to reduce payment card data accessibility risk. To learn more about PCI, please visit: https://www.pcisecuritystandards.org/

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Service Desk Institute (SDI) Certified

Since 1988, the Service Desk Institute (SDI) has been inspiring service desks and service desk professionals worldwide. SDI has been tried and tested by thousands of companies and service desk professionals in more than 150 countries. SDI’s globally accepted Service Desk Certification (SDC) program is the only benchmarking method based on industry standards for service desk best practices, designed specifically to certify service desk quality. To learn more about SDI, please visit: https://www.servicedeskinstitute.com/.

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Help Desk Institute (HDI) Certified

Founded in 1989 as the Help Desk Institute, HDI is a professional association with its overall mission to facilitate professional development and to foster organizational success through exceptional customer service, with a focus on help and support desk operations. HDI’s certifications are one of the best known and most respected in the industry. To learn more about HDI, visit https://www.thinkhdi.com/certification.aspx.

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Privacy Shield Framework Certification

The United States Department of Commerce and the European Commission have agreed on a set of data protection principles and frequently asked questions (the “Privacy Shield Principles”) to enable U.S. companies to satisfy the EU law requirement that personal information transferred from individuals within the European Economic Area to the United States be adequately protected.Consistent with its pledge to protect personal privacy,Syntax adheres to the Privacy Shield Principles and has self-certified compliance with the U.S.-EU Privacy Shield Framework. To learn more about the Privacy Shield framework please visit: https://www.privacyshield.gov/

Partnerships

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With its Sell status, Syntax receives the benefit of being recognized by Oracle and its clients, and the highest level of engagement, commitment and benefits available to OPN partners.

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With its SAP Gold partner status, Syntax receives an advanced partnership level and a stronger association with SAP, access to several engagement models, increased opportunity for training and enablement, and marketing support.

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The Advanced Consulting Partner accreditation enables Syntax to gain exclusive access to a wide range of resources and training to support our customers as they deploy, run, and manage their applications in the AWS Cloud.

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These selective awards recognize Syntax globally for its outstanding customer excellence and helping companies optimize their private cloud strategies.

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With its Microsoft Gold status, Syntax has earned certified competencies for Cloud Platform, Cloud Productivity, Data Center, Data Analytics, and Application Development.

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The IBM PartnerWorld Program is IBM’s premiere partner program empowering Business Partners with the tools and resources to help transform clients into industry leaders.

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crowdstrike

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Syntax is a Managed Security Services Provider (MSSP) Partner with CrowdStrike.

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qualys

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Syntax is a Partner with Qualys.

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Founded in 1991 by four pioneers who understood the potential of SAP software, the Americas’ SAP Users’ Group (ASUG) today is the world’s largest independent SAP user group with 2,400+ corporate members.

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Syntax is a Platinum Elite Partner with Quest.

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Syntax is a partner of the Oracle Applications & Technology Users Group (OATUG) a global, independent organization serving users of Oracle E-Business Suite, EPM (Hyperion), Cloud applications, database, and technologies.

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